Customer Service & FAQs

DELIVERY & TIME ISSUES RETURNS/EXCHANGE GIFTS

ALTERATIONS & RE-SIZING ENGRAVING

QUALITY, ETHICS & JEWELLERY CARE ISSUES ENGAGEMENT & WEDDING

 BESPOKE SERVICE ADVICE & ASSISTANCE   PAYMENT, PRIVACY & SECURITY

DELIVERY & TIME ISSUES

 
How long will my order take?

How will my order be delivered?

How much will delivery cost?

I live outside of the European Union, how will this affect my delivery?

Can I have my order delivered to an address that is different to my card's billing address?
 
Back to top
 

RETURNS/EXCHANGE

Christmas extended returns dates - Our returns period is extended until the 14th January 2017 for Christmas gift purchases made between 29th October and 24th December 2016.

 
What happens if I buy something and I don't like it?
 
Back to top
 

GIFTS

 
What if I don't know the correct ring size to order for a surprise gift?

What happens if I buy something as a gift for someone and they don't like it?

How do I use your Gift Voucher?

I'm trying to buy a gift for a specific occasion. Can you make any suggestions?

I want to send a special message with my gift,  can you put it on a gift tag or a card for me?
 
Back to top
 

ALTERATIONS & RE-SIZING

 
What happens if I buy a ring and it doesn't fit?

I've seen a chain on your website can I have the length changed and what will it cost?

I've seen some jewellery on your website, but I want it made slightly different (e.g. width / finish / stone / catch.) Can you do this for me?
 
Back to top
 

ENGRAVING

 
Can I have something engraved and how much does it cost?

View our engraving guide >

I want to buy a ring or bangle as a gift and have it engraved but I am not sure of the recipient's ring or bangle size.
 
Back to top
 

QUALITY, ETHICAL & JEWELLERY CARE ISSUES

 

Do you use Ethical Gemstones?


How do I look after my jewellery?

I have been wearing an item of sterling silver jewellery and it has gone black and/or made my skin go black/bluish/greenish. What is wrong?

What type of silver do you use?

What precious metals do you use?

Do you do rhodium plating?

I am allergic to certain metals. Do you have any advice?

What quality of diamonds do you use?

What type of stones do you use? Can I order a different quality diamond or other stone?
 
Back to top
 

ENGAGEMENT & WEDDING

 
Do you custom make bespoke engagement and wedding rings?

Do you make men's engagement and wedding rings?

I already have an engagement ring. Can you make me a wedding band to fit around it?

Do you have personalised jewellery and gifts for the bridesmaids, best man and ushers?

Do you have special gifts for the wedding guests?
 
Back to top
 

BESPOKE SERVICE

 
How much does it cost to order a bespoke piece of jewellery?

Can you custom make bespoke items other than jewellery?

When will I receive my bespoke jewellery quote?

How long will my bespoke jewellery take to make?

How do I order and pay for my bespoke jewellery order?

Do I have to visit your shop to discuss ordering a bespoke jewellery or item?

Can you use stones that I have sourced myself?

Can you melt down an existing ring I own and use the metal to make another ring?

I only have a very vague idea of what I want. Can you help me design it?
 
Back to top
 

ADVICE & ASSISTANCE

 
I've seen something on your website but I need to ask you something before I buy. Can I contact you to discuss my requirements?

Where is your shop and how do I find it?

I've seen something on your website but I dont want to buy online, can I do this?
 
Back to top
 

PAYMENT, PRIVACY & SECURITY

 

What cards do you accept on your web site?

Are my credit card details safe and secure on your website?

Do you keep my details on record?

Do you give my personal details or contact details to third parties?

What currency do you charge my card in?

 
Back to top
 
Your shopping bag is empty