Delivery Info

DESPATCH INFO     DELIVERY INFO     DESTINATIONS & PRICES

Despatch

After you have placed your order and received your automated order confirmation email, you will then be sent a separate email from the shop informing you of the despatch date.  If we have the item in stock we will normally despatch your order within the next 24 hours of receiving it. ( We do not dispatch orders outside business hours or on Bank Holidays)

 If the item is not in stock, we will then be hand-making it for you, to order, in our London workshops and we will despatch it as soon is the piece has been made. We will always let you know the probable date of despatch so that you can check that this is okay for you. If you require your order urgently or for a special date please make sure you let us know by writing this in the "Additional Information" section when purchasing the item. 

Alternatively you can phone our London shop on +44 (0) 20 7359 4977 Monday to Saturday, 10am-6pm or email shop@stepheneinhorn.co.uk to discuss your special requirements. We will always do what we can if there is a special date that you need your order by. As we make everything on site, sometimes this is possible. If we have to put other orders aside for yours, we may have to charge a rush charge. This is on a case by case basis.

The despatch of all orders is subject to payment authorization. Your goods will be delivered with a receipt showing the price in UK Sterling (GBP).

Delivery

UK Deliveries:

UK Mainland standard deliveries are sent by Royal Mail Special Delivery and will arrive the next day before 1PM these can be tracked online.

UK Mainland Saturday delivery we still use Royal Mail Special Delivery which is before 1pm. However, a Saturday delivery incurs a charge of £25. There is no delivery on bank and public holidays.

If Royal Mail finds no one available to sign for the delivery on their first attempt, they will either leave a card notifying you of this with instructions on how to proceed or attempt a second delivery on the next business day. If you have elected to have your order delivered to a business premises, Royal Mail will usually leave the package or calling card with reception.

We will inform you as to the expected despatch and delivery date when we process your order, and once the parcel is sent out for delivery we will send you your tracking number. If you live in a remote or difficult to access area, please inform us at the time of purchase, this may make your delivery time longer.

International Deliveries:

International Deliveries are sent by Royal Mail International Signed For delivery. If the courier finds no one available to sign for the delivery on their first attempt, they will either leave a card notifying you of this with instructions on how to proceed or attempt a second delivery on the next business day. If you have elected to have your order delivered to a business premises, the courier will usually leave the package or calling card with reception. Time scales for delivery outside the UK vary from country to country. We will inform you of the despatch date when we have processed your order, and when ready to despatch we will send you your tracking number. If you need your order quickly on a specific day, please opt for the Courier Service.

For orders outside the European Union

Delays may be incurred as items go through your country’s Customs and Excise and you will be liable for any local customs duty, import taxes or costs due on your purchase. This is completely out of our control.

For USA customers, if you do get charged please follow the instructions on the card you receive with delivery.

International Express Deliveries

For International Express Deliveries, we will use a Courier Service who will deliver on local business days, excluding bank & public holidays. They do not deliver to P.O. Boxes. If the courier finds no one available to sign for the delivery on their first attempt, they will either leave a card notifying you of this with instructions on how to proceed or attempt a second delivery on the next business day. If you have elected to have your order delivered to a business premises, the courier will usually leave the package or calling card with reception.

Delivery to the USA, Canada and most of Europe is within 1 day and the rest of the world should be delivered within 2 working days. Once the parcel is sent we will email you with your tracking number.

If you have any problems with delivery, please phone us as soon as they arise on +44 (0) 20 7359 4977 or email us at: shop@stepheneinhorn.co.uk and we will do what we can to help.

Destinations & Prices

We ship worldwide using Royal Mail International Signed For and Parcelforce Global Express. We ship within the UK using Royal Mail.  You can find out the delivery price for your purchase and destination at the online check-out. However as a guide, the following prices apply for packages that weigh under half a kilo, covering most jewellery and small gift purchases. All delivery charges include shipping insurance.



Collect from our London Shop: Free of Charge.
UK Mainland Next Day Special Delivery – Delivery on a weekday by end of next day. Free for orders over £100 or £9.95 for orders under £100.
UK Mainland Saturday Special Delivery – Delivery on a Saturday is £25.
London post codes only – Same day delivery by Courier Monday - Friday is £25.
International Signed for Delivery – Takes 3-7 working days and is free for orders over £100 or £10.95 for orders under £100.
International Express Delivery with Courier - delivery within 1-2 days is £55.

 
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