Delivery Info

DESPATCH INFO     DELIVERY INFO     DESTINATIONS & PRICES

Despatch

After you have placed your order and received your automated order confirmation email you will then be sent a separate email from the shop informing you of the despatch date.

Please be advised that if we have the item you have ordered in stock, we will despatch it as soon as possible. If we do not, we will be hand-making it for you to order in our London workshops and will be despatching it as soon as it is finished.

If you require your order urgently or for a special date please make sure you let us know by writing this in the "Additional Information" section when purchasing the item. Alternatively you can phone our London shop on +44 (0) 20 7359 4977 Monday to Saturday, 10am-6pm or email shop@stepheneinhorn.co.uk to discuss your special requirements.

We also offer a same day delivery service (Monday-Friday) and next day Saturday delivery service (Saturday) of items in stock for £25 Monday-Friday and £35 next day Saturday to the London post codes listed on this map. You can select these options at the check-out or over the telephone on 020 7359 4977. For same day delivery (Monday to Friday) orders must be placed before 2pm. For next day Saturday delivery (Saturday) orders must be placed before 2pm on the Friday. Alternatively, if you wish to collect your order from our London shop, please select this option at the check-out.

The despatch of all orders is subject to payment authorization. Your goods will be delivered with a receipt showing the price in UK Sterling (GBP).

Delivery

UK Deliveries:

UK Mainland Next Day Delivery (Tracked 24) within the UK is normally guaranteed by end of business next working day and can be tracked online. Standard UK delivery (Tracked 24) is normally guaranteed by 2-3 days after we have despatched your goods. Royal Mail deliver Monday to Friday (and Saturday if you have selected Saturday delivery) excluding bank and public holidays. If Royal Mail finds no one available to sign for the delivery on their first attempt, they will either leave a card notifying you of this with instructions on how to proceed or attempt a second delivery on the next business day. If you have elected to have your order delivered to a business premises, Royal Mail will usually leave the package or calling card with reception.

We will inform you as to the expected despatch and delivery date when we process your order, and once the parcel is sent we will email you with your tracking number. If you live in a remote or difficult to access area, please inform us at the time of purchase.

International Deliveries:

Royal Mail International Signed For deliver on local business days, excluding bank & public holidays. They do deliver to P.O. Boxes.  If the courier finds no one available to sign for the delivery on their first attempt, they will either leave a card notifying you of this with instructions on how to proceed or attempt a second delivery on the next business day. If you have elected to have your order delivered to a business premises, the courier will usually leave the package or calling card with reception.

The time scales for delivery outside the UK will vary from country to country. We will inform you as to the expected despatch and delivery date when we process your order, and once the parcel is sent we will email you with your tracking number. If you live in a remote or difficult to access area, please inform us at the time of purchase.

For orders that are delivered outside the European Union, delays may be incurred as items go through your country's Customs & Excise and you will be liable for any local customs duty, import taxes or costs due on your purchase. These are decided on a case by case basis by your own government at the point of entry to your country and are completely outside our control.

Please note:

Whilst we guarantee to despatch your order at the earliest advised date, any delay in delivery by Royal Mail is outside of our direct control. Therefore it is advisable to allow extra contingency time if you are ordering an item for a specific date.

If you have a question about delivery please phone us on +44 (0) 20 7359 4977 or email us at: shop@stepheneinhorn.co.uk

International Express Deliveries

Parcelforce Global Express deliver on local business days, excluding bank & public holidays. They do not deliver to P.O. Boxes. If the courier finds no one available to sign for the delivery on their first attempt, they will either leave a card notifying you of this with instructions on how to proceed or attempt a second delivery on the next business day. If you have elected to have your order delivered to a business premises, the courier will usually leave the package or calling card with reception.

Delivery to the USA, Canada and most of Europe is within 1 day and the rest of the world should be delivered within 2 working days. Once the parcel is sent we will email you with your tracking number.

For orders that are delivered outside the European Union, delays may be incurred as items go through your country's Customs & Excise and you will be liable for any local customs duty, import taxes or costs due on your purchase. These are decided on a case by case basis by your own government at the point of entry to your country and are completely outside of our control.

Destinations & Prices

We ship worldwide using Royal Mail International Signed For and Parcelforce Global Express. We ship within the UK using Royal Mail.  You can find out the delivery price for your purchase and destination at the online check-out. However as a guide, the following prices apply for packages that weigh under half a kilo, covering most jewellery and small gift purchases. All delivery charges include shipping insurance.



Collect from our London Shop: Free of Charge
UK Mainland Standard – delivery within approximately 2-3 days: £7.95 on orders under £100;  Free for orders over £100
UK Mainland Next Day – delivery on a weekday by end of next day: £9.95
UK Mainland Saturday – delivery on a Saturday by 1pm: £25
London post codes only – same day delivery Monday - Friday: £25
London post codes only – next day Saturday delivery: £35
International Delivery within approximately 3-7 days: £10.95 on orders under £100;  Free for orders over £100
International express - delivery within 1-2 days: £55.00

 
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