Delivery Info

Despatch

After you have placed your order and received your automated order confirmation email you will then be sent a separate email from the shop informing you of the despatch date.

Please be advised that if we have the item you have ordered in stock, we will dispatch it as soon as possible. If we do not, we will be hand-making it for you to order in our London workshops and will be dispatching it as soon as it is finished.

If you require your order urgently or for a special date please make sure you let us know by writing this in the "Additional Information" section when purchasing the item. Alternatively you can phone our London shop on +44 (0) 20 7359 4977 Monday to Saturday, 10am-6pm or email shop@stepheneinhorn.co.uk to discuss your special requirements.

We also offer a same day delivery service of items in stock for £25 to the London post codes listed on this map. You can select this option at the check-out or over the telephone on 020 7359 4977. Orders must be placed before 3pm, Monday to Friday. Alternatively, if you wish to collect your order from our London shop, please select this option at the check-out.

The despatch of all orders is subject to payment authorization. Your goods will be delivered with a receipt showing the price in UK Sterling (GBP).

Delivery

UK Deliveries:

Delivery within the UK is normally guaranteed by 1pm the day after we have despatched your goods. Royal Mail deliver Monday to Friday (and Saturday if you have selected Saturday delivery) excluding bank and public holidays. They do not deliver to P.O boxes. If Royal Mail finds no one available to sign for the delivery on their first attempt, they will either leave a card notifying you of this with instructions on how to proceed or attempt a second delivery on the next business day. If you have elected to have your order delivered to a business premises, Royal Mail will usually leave the package or calling card with reception.

We will inform you as to the expected despatch and delivery date when we process your order, and once the parcel is sent we will email you with your tracking number. If you live in a remote or difficult to access area, please inform us at the time of purchase.

International Deliveries:

UPS deliver on local business days, during local business hours - generally 8am to 6pm Monday to Friday excluding bank & public holidays. They do not deliver to P.O. Boxes.  If the courier finds no one available to sign for the delivery on their first attempt, they will either leave a card notifying you of this with instructions on how to proceed or attempt a second delivery on the next business day. If you have elected to have your order delivered to a business premises, the courier will usually leave the package or calling card with reception.

The time scales for delivery outside the UK will vary from country to country. We will inform you as to the expected despatch and delivery date when we process your order, and once the parcel is sent we will email you with your tracking number. If you live in a remote or difficult to access area, please inform us at the time of purchase. If you live in an area which is not serviced by UPS, such as the Falkland Islands, we will contact you with details of how your item is to be delivered.

For orders that are delivered outside the European Union, delays may be incurred as items go through your country's Customs & Excise and you will be liable for any local customs duty, import taxes or costs due on your purchase. These are decided on a case by case basis by your own government at the point of entry to your country and are completely outside our control.

Please note:

Whilst we guarantee to despatch your order at the earliest advised date, any delay in delivery by Royal Mail or UPS is outside of our direct control. Therefore it is advisable to allow extra contingency time if you are ordering an item for a specific date.

If you have a question about delivery please phone us on +44 (0) 20 7359 4977 or email us at: shop@stepheneinhorn.co.uk

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