Stephen Einhorn London - Designer Jewellery / Jewelry

Introduction

This page contains information which explains how shopping works at the Stephen Einhorn web site and is also intended to help visitors to this site resolve the more common difficulties which may be encountered.

How to buy

You can browse through the sections of our site or type a word into the search box in order to find lists of products. If you click on a little picture of the product you will be taken to a page with a bigger picture and also, for relevant products you will be able to select from options such as ring size or engraving. If you do select options the price should recalculate automatically. Then, click on the 'add to basket' button to add the item to your online shopping basket.

If you are from the US, Japan or Europe, click on the country flags button and you will be able to see approximate prices in your own currency. However your credit card will be charged in £ GBP at the prevailing exchange rate operated by your bank/credit card company. At the View Basket page and the Secure Checkout, prices will be shown in £ GBP.


At any time you can view the contents of your shopping basket by clicking on the button on the top bar of our web site page. Once you have finished adding items to your basket, you can click on the 'Buy Now' button on the 'View Basket' page and you will be taken to our secure checkout to enter your credit card details.

The shopping facilities on this web site have been designed for use with reasonably up to date web browsers. If you are not using one of our recommended web browsers, you may experience some difficulties.

If you do not wish to enter your order through our web site, you can place your order with us in the following ways:

Email:

info@stepheneinhorn.co.uk

Phone:

Call us on +44 (0) 20 7359 4977 anytime between 10:00am - 6:00pm Monday to Saturday. Our friendly sales staff will take your order or help with any enquiry you may have. (Answerphone out of hours.)

Post:

Send your order or post your cheque to:
Stephen Einhorn Ltd
210 Upper Street
London
N1 1RL
England

Payment Methods.

Credit/Debit cards: We are pleased to accept payment by Mastercard, Visa, Switch / Maestro, Solo, Visa Delta, Visa electron, JCB, American Express

By Cheque: Make cheques payable to Stephen Einhorn Ltd.

Recommended Web Browsers

The shopping facilities on this site have been designed for use with relatively up to date versions of the most popular web browsers. If you are using a PC, we recommend that you use either Internet Explorer version 5.5 or later or Netscape Navigator version 7 or later. If you are using a Mac, we recommend that you use either a version of Microsoft Internet Explorer version 5.1 or later or Netscape Navigator version 7 or later or an up to date version of Safari.

Solutions to Common Problems

Problem: You get a message saying "Security Certificate has expired"

Problem: You get a message saying “You need to 'enable cookies' in your web browser settings.”

Problem: An item which you have added to your basket does not appear in the basket when you go to the 'View Basket' page.

Problem: You leave your computer for a while and when you come back the items you have added to your basket have disappeared

Problem: You get a message saying "Security Certificate has expired"

Certain older web browsers contain a security feature call a Digital Certificate that expired on 31/12/99. We believe this problem affects Netscape browser version 4.05 and earlier on both Mac and PC. The problem also affects Microsoft Internet Explorer version 4.01 on Mac and earlier. We are not aware of such a problem on PC versions of Internet Explorer. The solution is to upgrade your browser.

Problem: You get a message saying "You need to 'enable cookies' in your web browser settings."

When you first install a web browser, cookies are usually enabled by default. If cookies have been disabled and you now want to enable them, you will need to do something along the lines of the following instructions, depending on your browser version. [Please note that these instructions are provided in good faith as a service to our customers. Stephen Einhorn cannot accept any responsibility for any adverse impact or inconvenience from following the instructions. If in doubt, it's best to ask a suitably experienced person to adjust your web browser's settings.]


Internet Explorer on PC - version 6 or higher:	Select Tools from the top menu, then Internet Options. Then click the Privacy tab, then move the slider down to the Medium setting, then click on OK.

Internet Explorer on PC - version 5:	Select Tools from the top menu, then Internet Options. Then click the Security tab, then click the Internet button, then click the Custom Level button, then scroll down the list until you find Cookies. Click the Enable button under the "Allow cookies that are stored on your computer" heading. Click the Enable button under the "Allow per session cookies" heading.

Internet Explorer on Mac:	Select Edit from the top menu, then Preferences, then scroll down the list until you find Cookies under the Receiving Files section. Click on Cookies and then select "Never ask" from the drop down box entitled "When receiving cookies:".

Netscape on Mac and PC:	Select Edit from the top menu, then Preferences, then scroll down the list until you find Advanced. Click on Advanced and then click on the Accept all cookies button.

Problem: An item which you have added to your basket does not appear in the basket when you go to the 'View Basket' page.

The most likely explanation is that you need to enable cookies in your browser. "Cookies" are small items of information stored on your computer which help our web site keep track of what products you have added to your basket. No personal information is stored by our web site in "cookies".

If you are a Mac user and you have checked that cookies are enabled and you are using Microsoft Internet Explorer, to be sure to see the latest contents in your basket, click the Reload button at the top of your browser. For a permanent fix, you need to change your Mac Internet Explorer browser settings as follows: Select Edit from the top menu, then Preferences, then scroll down the list until you find Advanced under the Web Browser section. Click on Advanced and then click on the Always button under the "Update Pages:" heading.
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Problem: You leave your computer for a while and when you come back the items you have added to your basket have disappeared

This can happen if you leave your computer after adding items to your basket then return to carry on with your order more than 60 minutes later. It's best to complete your order within an hour of starting to add items to your basket.