Stephen Einhorn London - Designer Jewellery / Jewelry

PERSONALISED SERVICE

ENGRAVING

ALTERATIONS & RE-SIZING

RE-VAMP & REPAIR JEWELLERY CARE

PERSONALISED SERVICE

Stephen Einhorn’s jewellery is designed for individuals. As everything is hand made we offer a personalised service for all of our fine jewellery. If you require your Stephen Einhorn ring or bangle re-sized, bracelet or necklace shortened or lengthened, your well loved Stephen Einhorn jewellery re-vamped, or a special message engraved, you can take advantage of our jewellers’ expertise when you purchase an item through our online shop.

For many of our standard jewellery services we offer our jewellers’ labour free of charge the first time you request it within 28 days after delivery. Other than this you may incur a jewellery services fee that we will inform you of upon request. Please note that if you choose to take advantage of any of our free or fee-paying jewellery services you will always be responsible for the cost of any extra materials required and all delivery and re-delivery charges, in accordance with our Terms and Conditions.

These jewellery services are only offered for Stephen Einhorn products purchased through our online shop. We do offer these same services to our London shop customers and mail-order customers, but under different terms which you can find out in-store or by phoning us on 020 7359 4977 (local) or +44 20 7359 4977 (International) Monday to Saturday 10am – 6pm GMT.

ENGRAVING

If you require a special message, name, date or design engraved onto an item of our jewellery we can arrange this for you on request. We offer three types of engraving including Standard Hand Engraving, Standard Fancy Engraving and Special Engraving for complex designs. See our Engraving Guide for examples.

We advise you to be certain of your purchase and to make sure that you have the correct ring or bangle size before you have any item customised with engraving. Otherwise you may not be able to take advantage of our money back guarantee or free exchange service and will be liable for all re-engraving charges and a possible re-make if the item is to be re-sized. The re-engraving charges will be the same as the original engraving costs.

Standard Hand Engraving

When you purchase an item of jewellery you can have it hand engraved for £4.50 per standard character. This is only available for small sized engravings and most punctuation is free but symbols such as ? ! & are charged as a character. You can request a particular style of writing such as Script, Block, Lower Case, Upper Case etc. by stating your requirements in the "Additional Information" section when purchasing the item. See our Engraving Guide for examples.

Standard Fancy Engraving

When you purchase an item of our jewellery you can select to have it engraved in one our fancy style fonts for £7.50 per standard character. Choose from the 5 standard styles of type we offer, which you can view at our our online Engraving Guide. Most punctuation is free but symbols such as ? ! & are charged as a character. In some instances, this can be subject to Artwork approval (i.e. for Size and Positioning) by you once you have placed your order. This style of engraving can take as long as 2 weeks, however we can advise you of the timeframe on request.

Special Engraving

Complex engraved designs that require extensive Artwork can be requested as part of our Bespoke Jewellery Service. We quote for this on a case by case basis and you should contact us via our Bespoke Quote form. See our Engraving Guide for examples.

ALTERATIONS & RE-SIZING

If you require your ring or bangle re-sized or perhaps a necklace or bracelet shortened or lengthened then we can definitely help you out as we pride ourselves on our customer care and after-sales service. We offer our first standard sizing or alteration for free and charge for any subsequent re-sizing or alterations. We also add our charms for free and offer a rhodium plating service on special request. We only offer these jewellery services on our own products.

First FREE Standard Sizing or Alteration

We offer our online customers only, their first standard re-sizing or standard alteration free for jewellery purchased directly through our online shop. To take advantage of this free service you must return the item of jewellery to us in its unworn, pristine, re-saleable condition with original packaging and receipt within 28 days from the date you receive your goods in accordance with our Terms and Conditions. You will be responsible for any extra materials used (e.g. if we have to make the ring at a larger size and this requires extra precious metal; or if we have to add links to a bracelet or necklace) and all delivery charges.

It is up to our jewellers’ discretion as to what we consider a “standard” ring re-sizing or “standard” alteration, however examples of free alterations would be re-sizing a plain band or removing links from a bracelet or necklace.

In some instances we may have to hand make you a completely new item and therefore you should be prepared for this to take time, but this can still be a free service. This would be in instances where: you have estimated the original ring size to be more than 2 - 3 ring sizes out; for Diamond and Gem Stone & Wood jewellery where re-sizing the item would ruin the setting; and for GEO and titanium rings which cannot physically be re-sized. Therefore it is essential that you return it for the correct size before wearing it. This also applies to gift purchases. To take advantage of the free re-sizing or exchange you must return the item of jewellery to us in its unworn, pristine, re-saleable condition with original packaging and receipt within 28 days from the date you receive your goods, in accordance with our Terms and Conditions.

For special orders, customised products (including engraving) and bespoke items which require altering you will always be charged a jewellery services fee which will be quoted for on a case-by-case basis.

Subsequent Re-Sizing & Alteration Fees

For any subsequent re-sizing or alteration we charge the following labour fees plus the cost of any extra materials used and all delivery charges.

Standard Ring Re-sizing or Alteration: minimum £25 - but we will quote on a case by case basis. It is up to our jewellers discretion as to what we consider a “standard” ring re-sizing or alteration, however examples include re-sizing a plain band to within 3 sizes and adding or removing links to / from a bracelet or necklace.

Diamond, Gemstone & Wood Ring Re-sizing: minimum £45 - but we will quote on a case by case basis. For these types of rings or jewellery we have to remove the Gemstone or Wood to re-size the ring and then re-set it again. The charge will vary depending upon the number of Stones or pieces of Wood involved and the complexity of the job.

Bespoke or Customised jewellery: we quote this on a case-by-case basis.

Some items such as our GEO ring and all titanium products cannot physically be resized. Therefore it is essential that you provide us with the correct ring size at the outset or exchange it for the correct ring size before wearing it. To take advantage of the free exchange you must return the item of jewellery to us in its unworn, pristine, re-saleable condition with original packaging and receipt within 28 days from the date you receive your goods, in accordance with our Terms and Conditions.

Adding Charms to Bracelets

We add all of our charms to our own bracelets for free. We only offer this service on our own products and you will be responsible for all delivery charges.

Rhodium Plating

We choose not to rhodium plate our products as it affects the colour of the precious metal making it look like chrome. However if you are allergic to certain metals or like the look of rhodium plating we can do this for you on special request as part of our Bespoke Jewellery Service. We charge a minimum of £45 for this and will quote on a case by case basis. We only offer this service on our own products.

RE-VAMP & REPAIR

We offer a Re-vamp and Repair service for our customers whose Stephen Einhorn jewellery requires professional attention after being worn for some time. We charge a minimum of £25 for these jewellery services plus the cost of any extra materials required and all delivery charges. We quote for this service on a case by case basis.

A standard re-vamp includes a professional clean and polish. Our jewellers are experts at repairing and re-vamping jewellery - we have even removed cement from a silver ring for a customer and made it look good as new.

We only offer this service on our own products.

JEWELLERY CARE

We hand-make all of our fine jewellery using solid precious metals. We do not merely plate our products, and therefore we advise you to clean and take good care of your jewellery as per our advice. We offer specialist jewellery care advice for Diamonds & Gemstones, Soft Gemstones, our 2000 year old Thames Wood, and Pearls.

Jewellery Cleaning

Regularly give your fine jewellery a good hand polish with a jewellery or silver cloth and follow the care instructions included. Jewellery such as chains can be occasionally cleaned with a jewellery dip for gold and platinum and a silver dip for sterling silver. We sell a range of jewellery care products at both our online shop and London shop, including the following:

Hagerty Silver & Jewel Cloth £4.95 - This is an impregnated cloth that renews the sparkle on silver, gold, platinum, diamonds, sapphires and rubies. It is used dry. Make sure you follow the instructions included.

Hagerty Silver Clean £4.95 - This is a specialised bath for silver jewellery that removes tarnish instantly and restores the original shine. It is only to be used on sterling silver articles and should be polished afterwards with a dry Silver Cloth. Make sure you follow the instructions included.

Sometimes, if your jewellery is really tarnished or soiled it may require a professional clean by our specialist jewellers. Please see the Re-vamp and Repair section of this guide.

Fine Jewellery Care

Make sure you take reasonable care when wearing your precious jewellery and avoid wearing it in situations where it may get damaged easily, especially whilst doing manual jobs. As jewellery made from a precious metal is relatively soft it will scratch and wear over time, especially if it comes into contact with harder metals such as steel, stone and concrete etc. Avoid any kind of contact with bleach or cleaning products e.g. at home work or in the swimming pool.

When you are not wearing your jewellery keep it in a safe place e.g. in the Jewellery Bag or Box that it comes with. If you keep your jewellery in a jewellery box make sure that it is kept separate from other items of jewellery as they may knock into each other causing minor damage, especially Diamonds, as one Diamond is hard enough to scratch another.

Be aware that the PH balance in your sweat can be altered when taking any kind of pharmaceutical or narcotic drug, whether it is for medicinal or recreational purposes. This can react with sterling silver and tarnish more easily.

Diamond & Gemstone Jewellery Care

Diamonds are the hardest substance known to humankind and your Diamond will last forever with the right care. All other Gemstones are more fragile than Diamonds and also require special care. Therefore we advise you to take note of our Diamond and Gemstone jewellery care advice.

Take special care when wearing your Diamond and Gemstone jewellery and avoid wearing it in situations where it may get damaged easily, especially whilst doing manual jobs.

Diamonds are hard enough to scratch and cause damage to other Diamonds. Always store your items of jewellery separately from each other even when in a jewellery box.

Clean your Diamond jewellery using a professional Jewellery Dip or Jewellery Cloth or by running under hot water and gently brushing with a soft toothbrush. It is best to visit our London shop or send your Diamond jewellery to us for a professional service at least once a year.

Clean your Gemstone jewellery using a professional Jewellery Dip or Jewellery Cloth or by running under tepid water and gently brushing with a soft toothbrush. It is best to visit our London shop or send your Gemstone jewellery to us for a professional service at least once a year.

Please note that there are certain types of delicate Gemstones that require special care which you can read about in our Softer Gemstone Jewellery Care section.
These include opal, moonstone, labradorite, amazonite, pearl, coral, turquoise and any porous gemstones or any gemstone with a sure hardness under 7. If in doubt contact us at info@stepheneinhorn.co.uk or phone us on 020 7359 4977 (local) or +44 20 7359 4977 (International) Monday to Saturday 10am – 6pm GMT.

As Stephen Einhorn prefers to use a “Gypsy”, “Rub-Over” or "Flush" setting, your Diamond or Gemstone is better protected in its setting as there are no prongs or claws to become bent or weakened. However if at any point you are concerned about your Diamond and Gemstone jewellery because you may have dropped or knocked it against something hard you can test to see whether the Diamond or Gemstone is still secure in its setting by tapping it gently with your finger nail to see if the stone moves or makes a light rattling sound. If you are concerned about your Diamond and Gemstone jewellery at any point, always err on the side of caution and send it to us for our specialist jewellers to look at.

Soft Gemstone Jewellery Care

Soft Gemstone Jewellery - such as any piece of Jewellery made with Emerald, opal, moonstone, labradorite, Amazonite, Pearl, Coral, Turquoise and any porous gemstones or any Gemstone with a sure hardness under 7 - is of a more delicate nature, and requires special care. Therefore it is important that you follow the following care instructions:

Don't leave them in direct sunlight or dry heat or overly humid conditions and avoid getting them wet. As they are sensitive to strong chemicals like hair sprays, deodorants & perfumes which can discolour them, always put your softer Gemstone Jewellery on last when dressing and take them off first when undressing. As their surface is soft, store them separately to other jewellery so they do not get scratched. If in doubt contact us at info@stepheneinhorn.co.uk or phone us on 020 7359 4977 (local) or +44 20 7359 4977 (International) Monday to Saturday 10am – 6pm GMT.

Wood Jewellery Care

We have developed an impregnation and sealing technique to protect and waterproof our rare 2000 year old Thames Wood. Whilst every effort has been made to preserve the rare oak used in our fine jewellery, like all precious jewellery it requires special care. We advise you to follow these Wood Care instructions:

Avoid immersing your 2000 year old Thames Wood jewellery in water or liquids e.g. whilst washing up, washing hands, bathing, showering, swimming etc. Do not allow it to come into contact with any domestic or industrial cleaning agents and do not use a wet type silver cloth, silver dip or jewellery dip. To clean your 2000 year Thames Wood jewellery use a Jewellery cloth that is designed for dry use on the metal, avoiding any wood sections, or send it to us for a professional clean. Try not to leave in strong direct sunlight as this may lighten the colour of the wood. Avoid any kind of contact with bleach or cleaning products e.g. at home work or in the swimming pool. Make sure you take reasonable care when wearing your precious jewellery with 2000 year old Thames Wood and avoid wearing it in situations where it may get damaged easily, especially whilst doing manual jobs. As jewellery made with 2000 year old Thames Wood is relatively soft it will scratch and wear over time, especially if it comes into contact with harder metals such as steel, stone and concrete etc.

Our Thames Wood has survived 2000 years of history and with the right care and respect it will continue to last.

If in doubt contact us at info@stepheneinhorn.co.uk or phone us on 020 7359 4977 (local) or +44 20 7359 4977 (International) Monday to Saturday 10am – 6pm GMT.

Pearl Jewellery Care

Pearl Jewellery, being of a delicate nature, requires special care. Therefore it is important that you follow the following care instructions:

Don't leave your pearls in direct sunlight or dry heat. As they are sensitive to strong chemicals like hair sprays, deodorants & perfumes which can discolour them, always put your pearls on last when dressing and take them off first when undressing. As their surface is soft, store your pearls separately to other jeweller so they do not get scratched. Do not wear your pearls if the string gets wet. If your pearls are worn often you should return them to us to be professionally re-strung at least once a year.