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If for any reason you are not totally satisfied with your online
purchase simply
return it within 10 working days of delivery, in its original and
unused saleable condition, together with its packaging and receipt
to:
Stephen Einhorn Ltd.
210 Upper Street
Islington
London
N1 1RL
We will refund you the full amount of the standard goods,
excluding any shipping charges. Our Money Back Guarantee does NOT
apply to customised products e.g. engraved or bespoke orders or
products that include any other alterations. In certain circumstances,
these will be considered on a case by case basis at our own
discretion.
To take advantage of our Money Back Guarantee you must do the
following:
* State the reason for the return and whether you would like us to
exchange or refund the item.
* Return the item in its unworn, pristine and re-saleable condition
with its original product packaging and receipt.
* Package the item securely and adequately. Be careful when
packaging the jewellery as you will be held responsible for any
damage/scratching incurred in transit.
* Return by registered post or courier ensuring item is adequately
insured for its full value. Please note that you will be responsible
for all delivery charges.
* Mark the shipping documents / waybill with “Return of British
Goods” if you are returning the goods from outside the EU.
If you need any help or advice please do not hesitate to call us
on +44 (0) 20 7359 4977 or email us at
info@stepheneinhorn.co.uk
Please note that this money back guarantee only applies to
purchases through this online shop. This does not affect your
statutory rights. |
