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  DELIVERY INFO    DESPATCH INFO

Delivery

All deliveries are sent by door to door courier and will require a signature on delivery. We advise you to check the package and ensure that it is in good order before signing for it.
The courier services that we use deliver on local business days, during local business hours generally 8am – 6pm Monday to Friday excluding bank & public holidays. They do not deliver to P.O. Boxes.
Standard delivery within the UK is normally any time up until 6pm. Express delivery within the UK is normally any time before 12 noon. The time scales for delivery outside the UK will vary from country to country. We will advise you as to the expected delivery date when we process your order. If you live in an area which is not serviced by our couriers, such as the Falkland Islands, we will contact you with details of how your item is to be delivered.
If the courier fails to deliver to you on their first attempt, they will either leave a card notifying you of this with instructions on how to proceed or attempt a secondary delivery on the next business day.
Please be aware that whilst we guarantee to despatch your order at the earliest advised date, any delay in delivery by our courier services is outside of our direct control. Therefore it is advisable to allow extra contingency time if you are ordering an item for a specific date. For orders that are delivered outside the European Union, delays may be incurred as items go through your country’s Customs & Excise and you will be liable for any local customs duty, import taxes or costs due on your purchase. These are decided on a case by case basis by your own government at the point of entry to your country and are outside our control.
If you have a question about delivery please phone us on +44 (0) 20 7359 4977 or email us at: info@stepheneinhorn.co.uk

Despatch

After you have placed your order and received your order confirmation email you will then be sent a separate email informing you of the despatch date.
If your item is in stock, we will send it out by the second business day from receipt of your order. If your item is not in stock, we will be hand making it from scratch, which can take from 3 to 27 business days. Some complicated jewellery and interior products can take up to 8 weeks.
To find out whether an item is in stock or for urgent orders please contact us at: info@stepheneinhorn.co.uk or phone +44 (0) 20 7359 4977 Monday to Friday 10am-6pm GMT.
If you require your order for a special date please make sure you let us know by writing this in the "Additional Information" section when purchasing the item.
All deliveries are all subject to payment authorisation and your goods will be delivered with a receipt showing the price in UK Sterling (£ GBP).

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