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DELIVERY & TIME ISSUES
RETURNS/EXCHANGE
GIFTS
ALTERATIONS & RE-SIZING
ENGRAVING
QUALITY, ETHICS & JEWELLERY CARE ISSUES
ENGAGEMENT & WEDDING
BESPOKE SERVICE
ADVICE & ASSISTANCE
PAYMENT, PRIVACY & SECURITY |
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DELIVERY & TIME ISSUES |
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How long will my order
take?
You will be emailed the despatch date for your order and
consequently you will be emailed delivery details.
If your item is in stock, we will send it out by the second
business day from receipt of your order.
If your item is not in stock, we will be hand making it from
scratch, which can take from 11 to 27 business days. Some
complicated jewellery and interior products can take up to 8 weeks.
Bespoke jewellery orders, where we are custom-making you a
one-off piece, will always take longer to make, depending upon what
you have requested. We say to allow 3 to 8 weeks and you will be
provided with a production time-scale when you receive your quote.
For delivery transit times to your address see
Delivery Info.
To find out whether an item is in stock or for urgent orders
please contact us at
shop@stepheneinhorn.co.uk or phone +44 (0) 20 7359 4977 Monday
to Saturday 10am-6pm GMT. Wherever possible we will try to meet your
deadline without any extra charge. However, in certain circumstances
a rush charge may apply.
If you require your order for a special date please make sure you
let us know by writing this in the ‘Additional Information’ section
at the check-out.
How will my order be delivered?
UK Deliveries:
UK Mainland standard deliveries are sent by Royal Mail Special
Delivery and will arrive the next day before 1PM these can be
tracked online.
UK Mainland Saturday delivery we still use Royal Mail Special
Delivery which is before 1pm. However, a Saturday delivery incurs a
charge of £25. There is no delivery on bank and public holidays.
If Royal Mail finds no one available to sign for the delivery on
their first attempt, they will either leave a card notifying you of
this with instructions on how to proceed or attempt a second
delivery on the next business day. If you have elected to have your
order delivered to a business premises, Royal Mail will usually
leave the package or calling card with reception.
We will inform you as to the expected despatch and delivery date
when we process your order, and once the parcel is sent out for
delivery we will send you your tracking number. If you live in a
remote or difficult to access area, please inform us at the time of
purchase, this may make your delivery time longer.
International Deliveries:
International Deliveries are sent by Royal Mail International
Signed For delivery. If the courier finds no one available to sign
for the delivery on their first attempt, they will either leave a
card notifying you of this with instructions on how to proceed or
attempt a second delivery on the next business day. If you have
elected to have your order delivered to a business premises, the
courier will usually leave the package or calling card with
reception. Time scales for delivery outside the UK vary from country
to country. We will inform you of the despatch date when we have
processed your order, and when ready to despatch we will send you
your tracking number. If you need your order quickly on a specific
day, please opt for the Courier Service.
For orders outside the European Union
Delays may be incurred as items go through your country’s Customs
and Excise and you will be liable for any local customs duty, import
taxes or costs due on your purchase. This is completely out of our
control.
For USA customers, if you do get charged please follow the
instructions on the card you receive with delivery.
International Express Deliveries
For International Express Deliveries, we will use a Courier
Service who will deliver on local business days, excluding bank &
public holidays. They do not deliver to P.O. Boxes. If the courier
finds no one available to sign for the delivery on their first
attempt, they will either leave a card notifying you of this with
instructions on how to proceed or attempt a second delivery on the
next business day. If you have elected to have your order delivered
to a business premises, the courier will usually leave the package
or calling card with reception.
Delivery to the USA, Canada and most of Europe is within 1 day
and the rest of the world should be delivered within 2 working days.
Once the parcel is sent we will email you with your tracking number.
If you have any problems with delivery, please phone us as soon
as they arise on +44 (0) 20 7359 4977 or email us at: shop@stepheneinhorn.co.uk
and we will do what we can to help.
How much will delivery cost?
Our Delivery charges are calculated by weight / dimension in
relation to where you live in the world. You can find this
information in the Delivery Info section of the website.
I live outside of the European Union, how will this affect my delivery?
For any orders that are delivered outside the European Union,
delays may be incurred as items go through your country's Customs &
Excise and you will be liable for any local customs duty, import
taxes or costs due on your purchase. These are decided on a case by
case basis by your own government at the point of entry to your
country and are outside our control.
If you are charged any local duties or taxes, your country's
Customs should try to contact you by phone (and on some occasions
email) to advise you of the charges prior to delivery. Due to the
volume of imports they will usually only make one attempt to contact
you. If they cannot get in contact with you, the goods may be
released from customs on the condition that the duties or taxes are
paid on delivery. In this instance, the courier will present you
with an invoice outlining the customs charges on the first delivery
attempt. If the charges cannot be paid on the first delivery
attempt, the courier should leave the invoice with you and a second
delivery attempt should be made on the next working day when you
will again be required to pay the charges. Import charges can
usually be paid by cash, cheque or credit card but this varies from
country to country.
For our USA customers, if you do get charged please follow the
instructions on the card you receive with delivery.
If you have any
problems with delivery please phone us as soon as they arise on
+44 (0) 20 7359 4977 or email us at:
shop@stepheneinhorn.co.uk
Can I have my order delivered to an address that is different to
my card's billing address?
No, unfortunately we are not allowed to send goods that have been purchased online or over the phone to any other address other than the purchasing card address. |
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RETURNS/EXCHANGE
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What happens if I buy something and I don't like it?
You can return your purchase within 14 days from receipt of your order, for a refund, exchange or credit note, in line with our online purchasing
Money Back Guarantee.
Please note: Refunds, Credit Notes or Exchanges do not apply to customised products e.g. engraved or bespoke orders, which cannot be returned.
For more comprehensive information on our Terms and conditions please click on this link
Terms and Conditions.
UK and International sales
For online sales from the USA and the Rest of the World, the same terms and conditions apply.
Please note that you will be responsible for all delivery charges.
Don't forget to mark the shipping documents / waybill with Return
of British Goods if you are returning the goods from outside the EU.
Otherwise you will be liable for any British customs duties or taxes
charged on your returned item.
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GIFTS |
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What if I don't know the correct ring size to order for a
surprise gift?
This is a common scenario, especially with engagement rings, so don't worry you are not alone!! It is very unlikely that you will be able to guess someones exact ring finger size. When you add the item to your basket, write in the 'additional information' box that you are unsure about the ring size.
Generally, we will send you an average ring size, which you can present as your surprise gift. Then you or the recipient may send it back to us in accordance with the returns procedure detailed under our Money Back Guarantee and we will re-size it or exchange it for one at the correct size, for free.
To take advantage of the free re-sizing or exchange you must
return the ring to us in its unworn, pristine, re-saleable condition
with original packaging and receipt within 14 days (if for any
reason you don't think you will be able to return the ring to us
within the 14 day returns period please contact us at
shop@stepheneinhorn.co.uk.
before you place your order. Customer service is one of our top
priorities and we try to be as flexible as we can. We will deal with
these enquiries on a case by case basis) from the date you receive
your goods, in accordance with our Terms
and Conditions. You will be responsible for all delivery and
re-delivery charges.
Some items, such as our wood, gemstone and titanium rings, or
those that are too many sizes out, cannot be resized. Therefore it
is essential that you or the recipient return the ring for the
correct size before wearing it. If we have to re-make the ring at a
larger size and this requires the use of additional materials, we
will have to charge for these, but you will be contacted before any
work commences and informed of the charge.
If your ring is bespoke or has been customised in any way (e.g.
with engraving) we are unable to exchange it and may not be able to
re-size it. If we can re-size it, we will quote for this on a
case-by-case basis.
For subsequent re-sizing charges for rings after the first free
re-size please see Jewellery
Services. Please note that the size of a ring affects its price
if it is made in gold or platinum (due to the amount / weight of
metal required). Therefore you may have to pay extra if the size you
re-order is larger than the one that you purchased, or refunded if
it is smaller than the original. If you have purchased a ring with a
stone as a gift and the recipient wishes to have a different stone,
we can arrange this for you. Please note that price variations, due
to the type and quality of the replacement stone may also apply. You
also have the option to exchange the gift for something else in our
range or take advantage of our online purchasing Money
Back Guarantee. If you have any questions please feel free to
contact us at shop@stepheneinhorn.co.uk
or phone +44 (0) 20 7359 4977 Monday to Saturday 10am-6pm GMT.
What happens if I buy something as a gift for someone and they
don't like it?
To get a refund or exchange on items bought as gifts you must
return the goods to us in their unworn, pristine, re-saleable
condition with original packaging and receipt within 14 days (if for
any reason you don't think you will be able to return the goods to
us within the 14 day return period please contact us at
shop@stepheneinhorn.co.uk.
before you place your order. Customer service is one of our top
priorities and we try to be as flexible as we can. We will deal with
these enquiries on a case by case basis) from the date you receive
your goods, in accordance with our Terms
and Conditions and
Money Back Guarantee. You will be responsible for all delivery
and re-delivery charges.
Refunds, Credit Notes or exchanges do not apply to
customised products e.g. engraved or bespoke orders.
How do I use your Gift Voucher?
Stephen Einhorn Gift Vouchers can be redeemed in-store at Stephen Einhorn, 210 Upper Street, London, N1 1RL, United Kingdom or by phoning +44 (0) 20 7359 4977 Monday to Saturday 10am-6pm. You will need to supply the full name of the person who gave you the Gift Voucher when you present it in-store. If you are placing your order over the telephone you will also need to send us the Gift Voucher before we can release the goods. If the order exceeds the amount of the Gift Voucher, the balance will need to be paid by credit or debit card. If the value is below the value of the Gift Voucher/s we will place a credit onto your account to be used at a later date. Change is not given on purchases which cost less than the value of the Gift Voucher presented. The Gift Voucher has no cash redemption value and is not transferable or assignable.
I'm trying to buy a gift for a specific occasion. Can you make
any suggestions?
Yes we can help you out. If you need any advice buying a gift please
feel free to contact us at
info@stepheneinhorn.co.uk or phone +44
(0) 20 7359 4977 Monday to Saturday 10am-6pm GMT.
I want to send a special message with my gift, can you put it on
a gift tag or a card for me?
Yes we can help you out. If you would like us to write a short message please write this in the Additional Information section at the check - out. |
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ALTERATIONS & RE-SIZING |
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What happens if I buy a ring and it doesn't fit?
Return the ring to us for re-sizing or an exchange. It is a free
service if it is returned unworn and in its pristine, re-saleable
condition (see Terms
and Conditions) via registered post or courier (with insurance),
within 14 days from the date you receive your goods. (If for any
reason you don't think you will be able to return the goods to us
within the 14 day return period please contact us at
shop@stepheneinhorn.co.uk.
before you place your order. Customer service is one of our top
priorities and we try to be as flexible as we can. We will deal with
these enquiries on a case by case basis). This also applies to gift
purchases.
Some items, such as our wood, gemstone and titanium rings, or
those that are too many sizes out, cannot be resized. Therefore it
is essential that you return the ring for the correct size before
wearing it. If we have to re-make the ring at a larger size and this
requires the use of additional materials, we will have to charge for
these, but you will be contacted before any work commences and
informed of the charge. You will be responsible for all delivery and
re-delivery charges. If your ring is bespoke or has been customised
in any way (e.g. with engraving) we are unable to exchange it and
may not be able to re-size it. If we can re-size it, we will quote
for this on a case-by-case basis. For subsequent re-sizing charges
for rings after the first free re-size please see Jewellery
Services.
I've seen a chain on your website can I have the length changed
and what will it cost?
Yes we can alter the length of any of our chains to your
specifications, whether it is a necklace or bracelet, neck chain or
wrist chain. We will shorten any of our chains for free. To lengthen
a chain, we will only charge you for the cost of any additional
links or materials used.
You will be responsible for all delivery and re-delivery charges.
I've seen some jewellery on your website, but I want it made
slightly different (e.g. width / finish / stone / catch.) Can you do
this for me?
As our jewellery is hand made in our London workshop, we can usually
alter our products to suit your specifications. For most products
there is a drop-down menu that provides you with standard alteration
options, such as changing the stone and the metal. But if there is
an alteration that is not covered by our drop-down menu, simply go
to our Bespoke section and enter your requirements into the
Bespoke
Form and we will be able to provide you with a quote and advice.
Make sure you enter the name or code of the item that you would like
altered. |
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ENGRAVING |
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Can I have something engraved and how much does it cost?
Yes we can engrave a special message, name, date or design onto our
jewellery for you.
See Jewellery Services for details.
For more complex engraved designs you should fill out our
Bespoke
Form, as this will be a separate engraving quote.
View our engraving guide >
I want to buy a ring or bangle as a gift and have it engraved but
I am not sure of the recipient's ring or bangle size.
We advise you to make sure that you have the correct ring or bangle
size before you have the item engraved. Otherwise you may be liable
for all re-engraving charges and a possible re-make if you need the
item re-sized. The re-engraving charges will be the same as the
original engraving costs.
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QUALITY, ETHICAL & JEWELLERY
CARE ISSUES |
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Do you use Ethical Gemstones?
Yes, we only use conflict
free diamonds and ethically sourced gemstones and refuse to
use Sapphires and Rubies that come from the military regime of
Myanmar (Burma) on ethical grounds. We only use reputed gem dealers
who keep a close check on the conditions under which their natural
coloured gemstones are mined.
How do I look after my jewellery?
Regularly give your jewellery a good hand polish with a gold or silver cloth whichever is appropriate. Follow the care instructions included. For silver, we do not recommend silver dip as it is too harsh. We recommend using Silver cleaning foam and following the written instructions carefully. We sell all of these jewellery cleaning materials. Sometimes, if your jewellery is really tarnished, it can be quite difficult to clean. We will gladly polish it up for you and give it a special clean up. See Jewellery Services for details.
I have been wearing an item of sterling silver jewellery and it
has gone black and/or made my skin go black/bluish/greenish. What is
wrong?
All of our solid Sterling Silver (925) jewellery is fully assayed
and hallmarked. Because we like the subtle colour of Sterling
Silver, we choose not to plate it as most other jewellery is. Also
plating will eventually wear through leaving a scrappy and cheap
looking item.
Our sterling silver jewellery will naturally oxidise or tarnish over
time, as all sterling silver will do. Certain conditions will speed
the tarnishing or oxidisation process up and therefore we advise you
to do the following.
Avoid any kind of contact with bleach or cleaning products e.g. at
home or work or in the swimming pool.
Be aware that the PH balance in your sweat can be altered when
taking any kind of pharmaceutical or narcotic drug, whether it is
for medicinal or recreational purposes. This will react with the
silver and tarnish more easily.
Regularly give your jewellery a good hand polish with a gold or
silver cloth and follow the care instructions included. Dip your
precious jewellery every now and then into a jewellery dip. We sell
all of these jewellery cleaning materials. Sometimes, if your
jewellery is really tarnished, it can be quite difficult to clean.
We will gladly polish it up for you and give it a special clean up.
See Jewellery Services for details.
On some occasions, we, along with other quality jewellers, do have a
customer who has been wearing an item of our sterling silver
jewellery for a short time, and it starts to oxidise or tarnish
straight away. Whether or not this will happen depends entirely upon
the personal circumstances of the person who is wearing the
jewellery and how well the jewellery is looked after. It does not
have anything to do with the quality of the metal. If this does
happen to you, please take note of the above advice.
Normally in these circumstances we would advise you to send it back
to us for a special clean up. If the problem persists or you are
allergic to sterling silver we suggest that you consider having your
item rhodium plated, (see Jewellery Services for details) or change
to wearing gold or platinum. Please note that rhodium plating makes
your jewellery look more chrome than silver in colour.
What type of silver do you use?
We hand-make all of our silver jewellery using solid Sterling Silver
(925). Because we like the subtle colour of pure precious metals we
choose not to plate our fine jewellery in any way as most other
jewellery is. Also plating will eventually wear through leaving a
scrappy and cheap looking item.
All of our jewellery is fully assayed by the London Assay Office to
assure the purity of the metal and features a hallmark to verify
this, as well as our makers mark to verify its origin.
What precious metals do you use?
All of our precious jewellery is fully assayed and hallmarked. Because we like the subtle colour of pure precious metals we choose not to plate our fine jewellery in any way as most other jewellery is. Also, plating will eventually wear through leaving a scrappy and cheap looking item.
We work in all precious metals including sterling silver (925), yellow gold, white gold, rose gold palladium and platinum. We also use titanium in selected products. We can make most of our products in all carats of gold including 9 carat, 14 carat, 18 carat and 22 carat.
Do you do rhodium plating?
We can, but generally we do not rhodium plate our products as it
covers the colour of the actual metal, making it look like chrome.
However if you are allergic to certain metals or like the look of
rhodium plating we can do this for you. See Jewellery Services for details.
I am allergic to certain metals. Do you have any advice?
If you are allergic to sterling silver, you could try white gold, palladium or platinum as a different white metal option.
We can also rhodium plate your jewellery for an additional charge.
See Jewellery Services for details.
What quality of diamonds do you use?
We use high quality diamonds in all our diamond jewellery. We
generally provide you with three different diamond quality options
for most of our diamond jewellery, which are:
a. HVS1 A clear/white diamond with very small inclusions. See our
Diamonds & Gems for details.
b. EVS1 A clear/whiter certified diamond with very small
inclusions. This diamond is whiter than the H colour and is either
GIA or HRD certified. See our Diamonds & Gems for details.
c. DVS1 A clear/whiter certified diamond with very small
inclusions. This diamond is whiter than the E colour and is either
GIA or HRD certified. See our Diamonds & Gems for details.
The quality of a diamond depends upon a number of factors commonly
known as the 4 Cs Cut, Clarity, Colour and Carat (weight). See
our Diamonds & Gems for more information.
What type of stones do you use? Can I order a different quality
diamond or other stone?
We mainly work with Diamond, Blue Sapphire, Pink Sapphire, Ruby,
Emerald, Chrome Tourmaline, Pink Tourmaline, Aquamarine, Green
Tsavorite, Amethyst, Topaz, Garnet, Honey Citrine, Peridot, and
Pearls. We can also source most other precious and semi-precious
stones. All of our diamonds comply with the Kimberly Process
ensuring that they are conflict free. See our
Diamonds and Gems for
more information.
Yes, upon request we can quote you a price for different quality
precious and semi precious stones. Simply go to our Bespoke section
and enter your requirements into the
Bespoke Form and we will be
able to provide you with a quote and advice. Make sure you enter the
name or code of the item that you would like altered. |
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ENGAGEMENT &
WEDDING |
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Do you custom make bespoke engagement and wedding rings?
Yes we do and this is one of our specialties we have made bespoke
engagement & wedding rings for many happy couples worldwide
including the UK, Europe, USA, Canada and Hong Kong. We work in all
precious metals including Yellow Gold (9, 14, 18 & 22 carat), Rose
Gold (9, 14, & 18 carat), White Gold (9, 14, & 18 carat) and
Platinum. We also make wedding rings in Titanium and Sterling Silver
on special request. For further information please refer to the
Bespoke section of the website or go straight to our
Bespoke Form.
Do you make men's engagement and wedding rings?
Yes definitely! Stephen Einhorn is well known for his stylish,
masculine designs for men including his mens engagement rings,
wedding rings and commitment rings. For inspiration you can visit
our Mens section or our Wedding & Engagement Section of the
website. If you want something completely unique, why not have a
look at our Thames Wood Section, which features jewellery made using
a combination of our 2000 year old Thames Oak and precious metals.
Or perhaps you would like to commission a one-off, hand-made design.
If so, you can visit our Bespoke section of the website for
inspiration or go straight to our
Bespoke Form.
If you would like some advice, please do not hesitate to contact us
at info@stepheneinhorn.co.uk or phone our London shop on +44 (0) 20
7359 4977 Monday to Saturday 10am6pm.
I already have an engagement ring.
Can you make me a wedding
band to fit around it?
Yes definitely! For this service we recommend you visit our London
shop or to send your ring using registered post and insurance to us
at Stephen Einhorn at 210 Upper Street, Islington, N1 1RL. Please go
to Contact Us & Map for further details.
Do you have personalised jewellery and gifts for the bridesmaids,
best man and ushers?
Yes we do. We have a wide selection of jewellery and gifts for
bridesmaids, best man and ushers including cufflinks, key rings,
necklaces, bracelets and earrings as well as jewellery sets in
precious metals using semi precious and precious stones. You can
personalise these gifts with special engraving and packaging,
including our unique breakable plaster hearts or eggs. We also offer
a Bespoke jewellery service where you may commission a one-off,
hand-made design especially for your wedding party.
Please visit our Wedding & Engagement section and our Gifts &
Occasions section for inspiration. If you would like to discuss your
requirements or gain some advice, please do not hesitate to contact
us at info@stepheneinhorn.co.uk or phone our London shop on +44 (0)
20 7359 4977 Monday to Saturday 10am6pm. Or visit us at Stephen
Einhorn at 210 Upper Street, Islington, N1 1RL. Please go to
Contact
Us & Map for further details.
Do you have special gifts for the wedding guests?
We offer a bespoke jewellery service where you may commission
one-off, hand-made designs especially for your wedding guests. You
can personalise these gifts with special engraving and packaging,
including our unique breakable plaster gift boxes- Heartbreaks or
Eggs and Candle Cards. We have even made Pewter wedding table
decorations.
Please visit our Wedding & Engagement section and our
Gifts &
Occasions section for inspiration. If you would like to discuss your
requirements or gain some advice, please do not hesitate to contact
us at info@stepheneinhorn.co.uk or phone our London shop on +44 (0)
20 7359 4977 Monday to Saturday 10am6pm. Or visit us at Stephen
Einhorn at 210 Upper Street, Islington, N1 1RL. Please go to
Contact
Us & Map for further details. |
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BESPOKE SERVICE |
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How much does it cost to order a bespoke piece of jewellery?
The actual price will depend upon what you are ordering and we quote
on a case-by-case basis.
The cost of a bespoke item is always considerably more expensive
than our standard jewellery range,
because we are custom-making something especially for you. This
involves a complex and time-consuming process of design, pattern
making, moulding and casting as well as other special requirements
such as stone setting or enamelling. There is a minimum fee for any
commission, big or small. See our
Bespoke Form for full details. We
will email you a quote from the information you provide us on this
form.
If you have any problems you can always email us at
info@stepheneinhorn.co.uk
or phone our London shop on +44 (0) 20 7359 4977 Monday to Saturday
10am6pm. Please make sure that you have tried to fill out the
form
first. Or visit us at Stephen Einhorn at 210 Upper Street,
Islington, N1 1RL. Please go to
Contact Us & Map for further
details.
Can you custom make bespoke items other than jewellery?
Yes, Stephen Einhorn can basically make you pretty much anything you
want as he has spent his entire working life enhancing his material
knowledge and developing his craftsmanship. Prior to starting
Stephen Einhorn Ltd in 1995, he ran his modelmaking business for
the film, TV and advertising industries for 8 years. Stephen has
custom-made a variety of items for both private and corporate
customers including various un-named Rock Stars and Celebrities (we
are discreet!), and for companies such as Dunhill, Publicis and
Nokia. He has also designed retail ranges for high fashion brands
such as Paul Smith, A Bathing Ape, Takeko Kichuchi and Dexter Wong,
including his own branded range Stephen Einhorn for Paul Smith.
To find out more about our bespoke jewellery service go to the
Bespoke section of the website. You can fill out a
Bespoke Form with
all of the details of your enquiry. We will provide a quote from
this information.
If you have any problems you can always email us at
info@stepheneinhorn.co.uk
or phone our London shop on +44 (0) 20 7359 4977 Monday to Saturday
10am6pm. Please make sure that you have tried to fill out the
form
first.
When will I receive my bespoke jewellery quote?
Generally you will receive your email quote within seven English
business days from submitting your request by email. If your order
is for a particular date, make sure you inform us of this when you
request your quote. See our Bespoke Form
for full details.
How long will my bespoke jewellery take to make?
We will provide you with an exact time-scale when we organise your
quote. Generally, for our Bespoke items, the following production
time scales apply from the date that you approve your quote and the
50% deposit is taken.
Items WITHOUT stones (this includes items with Thames Wood): 2-5
weeks PLUS delivery
Items WITH stones: 3-8 weeks PLUS delivery
If you require your order by a particular date please let us know
when filling out the Bespoke Form. We will email you to let you know
if we can meet your deadline.
How do I
order and pay for my bespoke jewellery order?
We require a 50% non-refundable deposit upon placement of your order
and the balance upon completion prior to shipping or collection from
our London shop. You can place your order over the telephone with
our London shop on +44 (0) 20 7359 4977 Monday to Saturday 10am-6pm
GMT. We accept all major debit and credit cards. Please note
that we only hold ordered items either completed, or partially
completed or in progress and waiting for your further approval for
a period of 6 months. You can contact us on 020 7359 4977 or
shop@stepheneinhorn.co.uk
to discuss your order or to make further arrangements. Please quote
your full name and order number on all correspondence.
Do I have to visit your shop to discuss ordering a bespoke
jewellery or item?
No you dont. If you fill in all of the required information on the
Bespoke
Form, we will be able to provide you with an accurate quote
and advice, and keep you updated as to its progress.
You may still like to visit our shop to get an accurate ring size or
to gain some inspiration from our current collection. Our London
shop is open 10am 6pm Monday to Saturday. Please go to
Contact Us & Map for further details.
If you would like us to use your own stone or match a ring to fit
around an existing ring that you own, you will need to send us the
item or you may be asked to visit our shop so that we can view these
in order to give you an accurate quote.
Can you use stones that I have sourced myself?
Yes we have done this on numerous occasions for our customers and we
decide whether we can use particular stones on a case-by-case basis.
Please note our disclaimer:
DISCLAIMER:
As your own item has been made or obtained from elsewhere, we cannot
guarantee its nature, including its quality, authenticity, material
or construction. Therefore we accept no responsibility for any
damage caused, owing to the items unknown nature.
Can you melt down an existing ring I own and use the metal to
make another ring?
No, we never melt down items obtained from elsewhere to use the
metal in a new item. However, we have incorporated existing rings
into new bespoke items.
I only have a very vague idea of what I want. Can you help me
design it?
Yes we can help you, however please note that in order for us to
give you an accurate quote we will need to know as much information
as possible. We can of course offer you advice and if you would like
to discuss your ideas or seek some advice please do not hesitate to
contact us at
info@stepheneinhorn.co.uk or phone our London shop on
+44 (0) 20 7359 4977 Monday to Saturday 10am6pm. Or visit us at
Stephen Einhorn at 210 Upper Street, Islington, N1 1RL. Please go to
Contact Us & Map for further details. |
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ADVICE & ASSISTANCE |
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I've seen something on your website but I need to ask you
something before I buy. Can I contact you to discuss my
requirements?
Yes definitely! We are only too happy to help you out with advice
and general assistance. Please do not hesitate to contact us at
info@stepheneinhorn.co.uk or phone our London shop on +44 (0) 20
7359 4977. We are open Monday 10am-6pm, Tuesday 11am-6pm, Wednesday 10am-6pm, Thursday 10am – 7pm, Friday 10am - 6pm and Saturday 10am – 6pm.
You may even like to visit our shop to view our current collection
and speak to our sales assistants. Please go to
Contact Us & Map for further
details.
Where is your shop and how do I find it?
You can visit the Stephen Einhorn Islington, London jewellery shop
with its on-site workshop located at 210 Upper Street, N1 1RL,
Islington, London, UK to discuss your ideas or ask for advice. You
can also phone +44 (0) 207 359 4977. Our shop is open Monday 10am-6pm, Tuesday 11am-6pm, Wednesday 10am-6pm, Thursday 10am – 7pm, Friday 10am - 6pm and Saturday 10am – 6pm.
Please go to Contact Us & Map for further details.
I've seen something on your website but I dont want to buy
online, can I do this?
Yes you can. We are only too happy to help you out with advice and
general assistance. Please do not hesitate to contact us at
info@stepheneinhorn.co.uk
or phone our London shop on +44 (0) 20 7359 4977. Our shop is open Monday 10am-6pm, Tuesday 11am-6pm, Wednesday 10am-6pm, Thursday 10am – 7pm, Friday 10am - 6pm and Saturday 10am – 6pm. But when ordering on-line please be assured that your
personal information, including your credit card details, are
protected by our secure server and encrypted transaction process. |
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PAYMENT, PRIVACY & SECURITY |
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What cards do you accept on your web site?
We accept all major debit and credit cards including:
Visa, Mastercard, American Express and Maestro.
Are my credit card details safe and secure on your website?
When ordering on-line please be assured that your personal
information, including your credit card details, are protected by
our secure server and encrypted transaction process. Please see our
Privacy Policy for more details.
Do you keep my details on record?
We do keep your personal contact details on record along with the
details of your purchases for our reference purposes only WE DO NOT
GIVE THESE DETAILS TO ANY THIRD PARTIES.
We may use your contact details, such as email, to inform you of
future promotions and new designs. You can opt out of this at the
check-out.
Do you give my personal details or contact details to third
parties?
Definitely not.
What currency do you charge my card in?
As our company is based in London, England, your transactions are
taken from your card in UK pounds sterling. Your bank calculates
exchange rates and this will be shown on your card statement. |
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