Privacy Policy & Cookies

Christmas Returns & Exchange Period

Our returns and exchange period is extended until the 12th Jan 2019 for purchases made between 29th Oct and 24th Dec 2018.

Privacy Policy

Our privacy policy explains  the types of personal data we may collect about you when you interact with us. It also explains how we’ll store and handle that data and keep it safe.

Transparency is extremely important to us. We put a high value on your privacy and aim to be clear and honest.  We use the information we collect to process your orders and provide you with a more personalised shopping experience. If there is ever anything you are unsure or unhappy about please do not hesitate to contact us at info@stepheneinhorn.co.uk.

stepheneinhorn.co.uk utilises industry standard Secure Sockets Layer (SSL) technology to encrypt sensitive information such as your name, address and payment card details.

When do we collect your personal data?

What data do we collect?

How and why do we use your personal data?

How we protect your personal data

How long will we keep your personal data?

Who do we share your personal data with?

What are your rights over your personal data?

How can you stop the use of your personal data for direct marketing?

Further questions?

 

Cookies

Third Party Cookies

 

When do we collect your personal data?

  • When you make an online purchase.
  • When you create an account with us.
  • When you purchase a product or service in store or by phone.
  • When you engage with us on social media.
  • When you contact us by any means with queries, complaints etc.
  • When you enter prize draws or competitions.
  • When you book an appointment with us or book to attend an event.
  • When you complete any surveys we send you. 
  • When you comment on or review our products and services.
  • When you fill in any forms.
  • When you’ve given a third party permission to share with us the information they hold about you.
  • When you visit our shops which have CCTV systems operated for the security of both customers and staff. These systems may record your image during your visit.

 

What data do we collect?

  • If you have an account with us: your name, gender, billing/delivery address, orders and receipts, email and telephone number.
  • Details of your interactions with us over the phone, instore or online.
  • Details of your shopping preferences.
  • Details of your visits to our website and which site you came from to ours.
  • Information gathered by the use of cookies in your web browser. Learn more about how we use cookies and similar technologies.
  • Personal details which help us to recommend items of interest.

 

We’ll only ask for and use your personal data collected for recommending items of interest and to tailor your shopping experience with us. It’s always your choice whether you share these details with us. 

  • Payment card information.
  • Your comments and product reviews. 
  • To deliver the best possible web experience, we collect technical information about your internet connection and browser as well as the country and telephone code where your computer is located, the web pages viewed during your visit, the advertisements you clicked on, and any search terms you entered.
  • Your social media username, if you interact with us through those channels, to help us respond to your comments, questions or feedback.

 

How and why do we use your personal data?

  • We strive to give you the best possible customer experience. One way to achieve that is to get the best picture we can of who you are by combining the data we have about you.
  • We then use this to offer you promotions, products and services that are most likely to interest you.
  • The data privacy law allows this as part of our legitimate interest in understanding our customers and providing the highest levels of service.
  • Of course, if you wish to change how we use your data, you’ll find details in the ‘What are my rights?’ section below.
  • Remember, if you choose not to share your personal data with us, or refuse certain contact permissions, we might not be able to provide some services you’ve asked for.

 

Here’s how we’ll use your personal data and why:

  • To process any orders that you make by using our website or instore. If we don’t collect your personal data during checkout, we won’t be able to process your order and comply with our legal obligations.
  • To respond to your queries, refund requests and complaints. Handling the information you sent enables us to respond. We may also keep a record of these to inform any future communication with us and to demonstrate how we communicated with you throughout. We do this on the basis of our contractual obligations to you, our legal obligations and our legitimate interests in providing you with the best service and understanding how we can improve our service based on your experience. 
  • To protect our business and your account from fraud and other illegal activities. This includes using your personal data to maintain, update and safeguard your account. We’ll also monitor your browsing activity with us to quickly identify and resolve any problems and protect the integrity of our websites. We’ll do all of this as part of our legitimate interest. 
  • To protect our customers, premises, assets and staff from crime, we operate CCTV systems in our stores which record images for security. We do this on the basis of our legitimate business interests.
  • To process payments and to prevent fraudulent transactions. We do this on the basis of our legitimate business interests. This also helps to protect our customers from fraud.
  • If we discover any criminal activity or alleged criminal activity through our use of CCTV, fraud monitoring and suspicious transaction monitoring, we will process this data for the purposes of preventing or detecting unlawful acts. Our aim is to protect the individuals we interact with from criminal activities.
  • With your consent, we will use your personal data, preferences and details of your transactions to keep you informed by email, web, text, telephone about relevant products and services including tailored special offers, discounts, promotions, events, competitions and so on.

You are free to opt out of hearing from us by any of these channels at any time.

  • To send you relevant, personalised communications by post in relation to updates, offers, services and products. We’ll do this on the basis of our legitimate business interest.

You are free to opt out of hearing from us by post at any time.

  • To send you communications required by law or which are necessary to inform you about our changes to the services we provide you. For example, updates to our Privacy Policy, product recall notices, and legally required information relating to your orders. These service messages will not include any promotional content and do not require prior consent when sent by email or text message. If we do not use your personal data for these purposes, we would be unable to comply with our legal obligations.
  • To display the most interesting content to you on our websites, we’ll use data we hold about your favourite products and such. We do so on the basis of your consent to receive app notifications and/or for our website to place cookies or similar technology on your device.
  • To administer any of our competitions which you enter, based on your consent given at the time of entering.
  • To develop, test and improve the systems, services and products we provide to you. We’ll do this on the basis of our legitimate business interests.
  • To comply with our contractual or legal obligations to share data with law enforcement.
  • To send you survey and feedback requests to help improve our services. These messages will not include any promotional content and do not require prior consent when sent by email or text message. We have a legitimate interest to do so as this helps make our products or services more relevant to you.
  • To build a rich picture of who you are and what you like, and to inform our business decisions, we’ll combine data captured from our website, third parties and data from publicly-available lists as we have described in the section 'What data do we collect?' We’ll do this on the basis of our legitimate business interest.
  • To process your appointment requests sometimes, we’ll need to share your details with other parts of the company. Without sharing your personal data, we’d be unable to fulfil your request.

 

How we protect your personal data

  • We understand how much data security matters. We will treat your data with the utmost care and take all appropriate steps to protect it.
  • We secure access to all transactional areas of our websites using ‘https’ technology.
  • Access to your personal data is password-protected, and sensitive data such as payment card information) is secured and protected.

 

How long will we keep your personal data?

  • Whenever we collect or process your personal data, we’ll only keep it for as long as is necessary for the purpose for which it was collected.
  • At the end of that retention period, your data will either be deleted completely or anonymised, for example by aggregation with other data so that it can be used in a non-identifiable way for statistical analysis and business planning.

 

Who do we share your personal data with?

  • We sometimes share your personal data with trusted third parties.  For example, customer review companies, delivery couriers, for fraud management, and to help us personalise our offers to you.

 

Here’s the policy we apply to those organisations to keep your data safe and protect your privacy:

  • We provide only the information they need to perform their specific services.
  • They may only use your data for the exact purposes we specify in our contract with them.
  • We work closely with them to ensure that your privacy is respected and protected at all times.
  • If we stop using their services, any of your data held by them will either be deleted or rendered anonymous.

 

Examples of the kind of third parties we work with are:

  • IT companies who support our website and other business systems.
  • Operational companies such as delivery couriers.
  • Direct marketing companies who help us manage our electronic communications with you.
  • Google/Facebook to show you products that might interest you while you’re browsing the internet. This is based on either your marketing consent or your acceptance of cookies on our websites. See our Cookies Notice for details.

 

Sharing your data with third parties for their own purposes:

We will only do this in very specific circumstances, for example:

  • With your consent, given at the time you supply your personal data, we may pass that data to a third party for their direct marketing purposes. For example, if you enter a competition we run with another company and tick a box agreeing that the company can send you promotional information directly.
  • For fraud management, we may share information about fraudulent or potentially fraudulent activity in our premises or systems. This may include sharing data about individuals with law enforcement bodies.
  • We may also be required to disclose your personal data to the police or other enforcement, regulatory or Government body, in your country of origin or elsewhere, upon a valid request to do so. These requests are assessed on a case-by-case basis and take the privacy of our customers into consideration.

 

To help personalise your journey through our website we currently use the following companies, who will process your personal data as part of their contracts with us:

  • Google
  • Twitter
  • Instagram
  • YouTube
  • Hotjar
  • Pinterest
  • Tumblr
  • Wordpress
  • Hootsuite
  • Facebook
  • Communicator
  • GlobalE

What are your rights over your personal data?

 

You have the right to request:

  • Access to the personal data we hold about you, free of charge in most cases.
  • The correction of your personal data when incorrect, out of date or incomplete.
  • The deletion of the data we hold about you, in specific circumstances; for example, when you withdraw consent or object, and we have no legitimate overriding interest, or once the purpose for which we hold the data has come to an end.
  • That we stop using your personal data for direct marketing (either through specific channels, or all channels).
  • That we stop any consent-based processing of your personal data after you withdraw that consent.
  • If we choose not to action your request, we will explain the reasons for our refusal. 

 

Your right to withdraw consent

  • Whenever you have given us your consent to use your personal data, you have the right to change your mind at any time and withdraw that consent.

 

Where we rely on our legitimate interest

  • In cases where we are processing your personal data on the basis of our legitimate interest, you can ask us to stop for reasons connected to your individual situation. We must then do so unless we believe we have a legitimate overriding reason to continue processing your personal data.

 

Direct marketing

  • You have the right to stop the use of your personal data for direct marketing activity through all channels, or selected channels. We must always comply with your request.

 

Checking your identity

  • To protect the confidentiality of your information, we will ask you to verify your identity before proceeding with any request you make under this Privacy Policy. 
  • If you have authorised a third party to submit a request on your behalf, we will ask them to prove they have your permission to act.

 

How can you stop the use of your personal data for direct marketing?

There are several ways you can stop direct marketing communications from us:

  • Click the ‘unsubscribe’ link in any email communication that we send you.
  • Write to Stephen Einhorn Ltd, Upper Street, London, N1 1RL.
  • Please note that you may continue to receive communications for a short period after changing your preferences while our systems are fully updated.

 

If you live outside the UK

For all non-UK customers

  • By using our services or providing your personal data to us, you expressly consent to the processing of your personal data by us or on our behalf. Of course, you still have the right to ask us not to process your data in certain ways, and if you do so, we will respect your wishes.
  • Sometimes we’ll need to transfer your personal data between countries to enable us to supply the goods or services you’ve requested. In the ordinary course of business, we may transfer your personal data from your country of residence to ourselves and to third parties located in the UK.
  • By dealing with us, you are giving your consent to this overseas use, transfer and disclosure of your personal data outside your country of residence for our ordinary business purposes.
  • This may occur because our information technology storage facilities and servers are located outside your country of residence, and could include storage of your personal data on servers in the UK.
  • We’ll ensure that reasonable steps are taken to prevent third parties outside your country of residence using your personal data in any way that’s not set out in this Privacy Policy. We’ll also make sure we adequately protect the confidentiality and privacy of your personal data.

 

Further questions?

We hope this Privacy Policy has been helpful in setting out the way we handle your personal data and your rights to control it.

If you have any questions that haven’t been covered, please email us at info@stepheneinhorn.co.uk

Or write to us at Stephen Einhorn Ltd, 210 Upper Street, London, N1 1RL.

 

 

Cookies

What are cookies?

A “cookie” is a small text file that’s stored on your computer, tablet or phone when you visit a website. Cookies are not computer programs and they cannot spread viruses. They cannot access other information stored on your computer and they can't harm your computer. All e-commerce websites use cookies. We don't store personally identifiable information such as credit card details in cookies we create, but we do use information gathered from them to help improve your experience on our website. For example, cookies help us to identify and resolve technical errors and help us to identify the improvements we need to make to our services based on tracked visitor behaviour.

Some cookies are deleted when you close down your browser. These are known as session cookies. Others remain on your device until they expire or you delete them from your cache. These are known as persistent cookies and enable us to remember things about you as a returning visitor.

If you want to know more about how cookies work and how to manage or delete them, visit the World Wide Web Consortium's website (or, for third party cookies, visit www.youronlinechoices.com).  Alternatively, you can search the internet for other independent information on cookies.

To make an order through our online shop you will need to have cookies enabled. If you've disabled cookies on your computer and need help enabling them again please see our 'Enabling Cookies' section below.

Enabling Cookies

If you've disabled cookies on your computer and need help enabling them again please click here to see how to enable cookies in your web browser.

 

Use of cookies by www.stepheneinhorn.co.uk

The table below explains the cookies we use and why.

 

 

Third party cookies

When you visit our website you may notice some cookies that aren't related to Stephen Einhorn. For example, these third party  cookies might be from Facebook, Twitter, YouTube or other websites. We don't control the setting of these third party cookies, so please check the third-party websites for more information about their cookies and how to manage them.

If you 'share' Stephen Einhorn content with friends through social networks – such as Facebook and Twitter - you may be sent cookies from these websites. We don't control the setting of these cookies, so please check the third-party websites for more information about their cookies and how to manage them.

 

Further information about cookies

If you'd like to learn more about cookies in general and how to manage them, aboutcookies.org . If you'd like to opt out of cookies, please go to the Network Advertising Initiative website

Links open in a new window - please note that we can't be responsible for the content of external websites.

 

Do not track

Do not track (DNT) is a feature offered by some browsers, with some newer browsers offering it as default. If you enable it, it sends a signal to websites to request that your browsing isn't tracked, for example by third party ad or social networks, or analytic companies.

You can opt out of tracking and analytics on this website by changing your settings - see the Managing Cookies section.

At the moment there is no industry-wide standard has been agreed and adopted to determine how DNT requests should be managed, so our website doesn’t currently respond to DNT requests. Until that standard is established, we'll continue to review DNT and other new technologies, but won't respond to DNT requests.

We're giving you this information to both comply with legislation, and make sure we're honest and transparent about your privacy when using our website.

 

Banner advertising on third party websites

This type of advertising is designed to provide you with a selection of products based on what you're viewing on www.stepheneinhorn.co.uk, which are presented to you by our agency when you visit other selected websites.

The adverts may highlight alternative styles and colours as well as products from other categories deemed relevant to your browsing history. The technology behind these adverts is based on cookies. 

For more information on the privacy policy of AdRoll, please visit their websites. (Links open in new windows - please note that we can't be responsible for the content of external websites).

 

Disabling these adverts

We would like to continue to display content that's relevant to you; however, you can choose to opt out of this type of advertising permanently by following the link to AdRoll. (Links open in new windows - please note that we can't be responsible for the content of external websites.)

Please note though, that if you delete your cookies too, we won't know that you've opted out, because the way in which we register that you've opted out is through a cookie; so the banners from AdRoll will reappear when you visit some other websites.

You may also wish to visit this website to learn more about the cookies on your device set by other companies, and opt out of them if you wish (opens in a new window - please note that we can't be responsible for the content of external websites).

 

Further questions?

If you have any questions that haven’t been covered, please email us at info@stepheneinhorn.co.uk

Or write to us at Stephen Einhorn Ltd, 210 Upper Street, London, N1 1RL.

 

 

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