personal data we may collect about you when you interact
with us. It also explains how we’ll store and handle
that data and keep it safe.
Transparency is extremely important to us. We put a
high value on your privacy and aim to be clear and
honest. We use the information we collect to process
your orders and provide you with a more personalised
shopping experience. If there is ever anything you are
unsure or unhappy about please do not hesitate to
contact us at firstname.lastname@example.org.
stepheneinhorn.co.uk utilises industry standard
Secure Sockets Layer (SSL) technology to encrypt
sensitive information such as your name, address and
payment card details.
When you purchase a product or service in store or by
When you engage with us on social media.
When you contact us by any means with queries,
When you enter prize draws or competitions.
When you book an appointment with us or book to
attend an event.
When you complete any surveys we send you.
When you comment on or review our products and
When you fill in any forms.
When you’ve given a third party permission to share
with us the information they hold about you.
When you visit our shops which have CCTV systems
operated for the security of both customers and staff.
These systems may record your image during your visit.
data do we collect?
If you have an account with us: your name, gender,
billing/delivery address, orders and receipts, email and
Details of your interactions with us over the phone,
instore or online.
Details of your shopping preferences.
Details of your visits to our website and which site
you came from to ours.
Personal details which help us to recommend items of
We’ll only ask for and use your personal data
collected for recommending items of interest and to
tailor your shopping experience with us. It’s always
your choice whether you share these details with us.
Payment card information.
Your comments and product reviews.
To deliver the best possible web experience, we
collect technical information about your internet
connection and browser as well as the country and
telephone code where your computer is located, the
web pages viewed during your visit, the
advertisements you clicked on, and any search terms
Your social media username, if you interact with us
through those channels, to help us respond to your
comments, questions or feedback.
How and why do we
use your personal data?
We strive to give you the best possible customer
experience. One way to achieve that is to get the best
picture we can of who you are by combining the data we
have about you.
We then use this to offer you promotions, products
and services that are most likely to interest you.
The data privacy law allows this as part of our
legitimate interest in understanding our customers and
providing the highest levels of service.
Of course, if you wish to change how we use your
data, you’ll find details in the ‘What are my rights?’
Remember, if you choose not to share your personal
data with us, or refuse certain contact permissions, we
might not be able to provide some services you’ve asked
Here’s how we’ll use your personal data and why:
To process any orders that you make by using our
website or instore. If we don’t collect your personal
data during checkout, we won’t be able to process your
order and comply with our legal obligations.
To respond to your queries, refund requests and
complaints. Handling the information you sent enables us
to respond. We may also keep a record of these to inform
any future communication with us and to demonstrate how
we communicated with you throughout. We do this on the
basis of our contractual obligations to you, our legal
obligations and our legitimate interests in providing
you with the best service and understanding how we can
improve our service based on your experience.
To protect our business and your account from fraud
and other illegal activities. This includes using your
personal data to maintain, update and safeguard your
account. We’ll also monitor your browsing activity with
us to quickly identify and resolve any problems and
protect the integrity of our websites. We’ll do all of
this as part of our legitimate interest.
To protect our customers, premises, assets and staff
from crime, we operate CCTV systems in our stores which
record images for security. We do this on the basis of
our legitimate business interests.
To process payments and to prevent fraudulent
transactions. We do this on the basis of our legitimate
business interests. This also helps to protect our
customers from fraud.
If we discover any criminal activity or alleged
criminal activity through our use of CCTV, fraud
monitoring and suspicious transaction monitoring, we
will process this data for the purposes of preventing or
detecting unlawful acts. Our aim is to protect the
individuals we interact with from criminal activities.
With your consent, we will use your personal data,
preferences and details of your transactions to keep you
informed by email, web, text, telephone about relevant
products and services including tailored special offers,
discounts, promotions, events, competitions and so on.
You are free to opt out of hearing from us by any of
these channels at any time.
To send you relevant, personalised communications by
post in relation to updates, offers, services and
products. We’ll do this on the basis of our legitimate
You are free to opt out of hearing from us by post at
To send you communications required by law or which
are necessary to inform you about our changes to the
services we provide you. For example, updates to our
required information relating to your orders. These
service messages will not include any promotional
content and do not require prior consent when sent by
email or text message. If we do not use your personal
data for these purposes, we would be unable to comply
with our legal obligations.
To display the most interesting content to you on our
websites, we’ll use data we hold about your favourite
products and such. We do so on the basis of your consent
to receive app notifications and/or for our website to
place cookies or similar technology on your device.
To administer any of our competitions which you
enter, based on your consent given at the time of
To develop, test and improve the systems, services
and products we provide to you. We’ll do this on the
basis of our legitimate business interests.
To comply with our contractual or legal obligations
to share data with law enforcement.
To send you survey and feedback requests to help
improve our services. These messages will not include
any promotional content and do not require prior consent
when sent by email or text message. We have a legitimate
interest to do so as this helps make our products or
services more relevant to you.
To build a rich picture of who you are and what you
like, and to inform our business decisions, we’ll
combine data captured from our website, third parties
and data from publicly-available lists as we have
described in the section 'What data do we collect?'
We’ll do this on the basis of our legitimate business
To process your appointment requests sometimes,
we’ll need to share your details with other parts of
the company. Without sharing your personal data,
we’d be unable to fulfil your request.
protect your personal data
We understand how much data security matters. We will
treat your data with the utmost care and take all
appropriate steps to protect it.
We secure access to all transactional areas of our
websites using ‘https’ technology.
Access to your personal data is
password-protected, and sensitive data such as payment
card information) is secured and protected.
How long will
we keep your personal data?
Whenever we collect or process your personal data,
we’ll only keep it for as long as is necessary for the
purpose for which it was collected.
At the end of that retention period, your data will
either be deleted completely or anonymised, for example
by aggregation with other data so that it can be used in
a non-identifiable way for statistical analysis and
Who do we share
your personal data with?
We sometimes share your personal data with
trusted third parties. For example, customer review
companies, delivery couriers, for fraud
management, and to help us personalise our offers to
Here’s the policy we apply to those organisations to
keep your data safe and protect your privacy:
We provide only the information they need to perform
their specific services.
They may only use your data for the exact purposes we
specify in our contract with them.
We work closely with them to ensure that your privacy
is respected and protected at all times.
If we stop using their services, any of your data
held by them will either be deleted or rendered
Examples of the kind of third parties we work with
IT companies who support our website and other
Operational companies such as delivery couriers.
Direct marketing companies who help us manage our
electronic communications with you.
Google/Facebook to show you products that might
interest you while you’re browsing the internet. This is
based on either your marketing consent or your
acceptance of cookies on our websites. See our Cookies
Notice for details.
Sharing your data with third parties for their own
We will only do this in very specific circumstances,
With your consent, given at the time you supply your
personal data, we may pass that data to a third party
for their direct marketing purposes. For example, if you
enter a competition we run with another company and tick
a box agreeing that the company can send you promotional
For fraud management, we may share information about
fraudulent or potentially fraudulent activity in our
premises or systems. This may include sharing data about
individuals with law enforcement bodies.
We may also be required to disclose your personal
data to the police or other enforcement, regulatory or
Government body, in your country of origin or elsewhere,
upon a valid request to do so. These requests are
assessed on a case-by-case basis and take the privacy of
our customers into consideration.
To help personalise your journey through our website
we currently use the following companies, who will
process your personal data as part of their contracts
What are your
rights over your personal data?
You have the right to request:
Access to the personal data we hold about you, free
of charge in most cases.
The correction of your personal data when incorrect,
out of date or incomplete.
The deletion of the data we hold about you, in
specific circumstances; for example, when you withdraw
consent or object, and we have no legitimate overriding
interest, or once the purpose for which we hold the data
has come to an end.
That we stop using your personal data for direct
marketing (either through specific channels, or all
That we stop any consent-based processing of your
personal data after you withdraw that consent.
If we choose not to action your request, we will
explain the reasons for our refusal.
Your right to withdraw consent
Whenever you have given us your consent to use your
personal data, you have the right to change your mind at
any time and withdraw that consent.
Where we rely on our legitimate interest
In cases where we are processing your personal data
on the basis of our legitimate interest, you can ask us
to stop for reasons connected to your individual
situation. We must then do so unless we believe we have
a legitimate overriding reason to continue processing
your personal data.
You have the right to stop the use of your personal
data for direct marketing activity through all channels,
or selected channels. We must always comply with your
Checking your identity
To protect the confidentiality of your information,
we will ask you to verify your identity before
proceeding with any request you make under this Privacy
If you have authorised a third party to submit a
request on your behalf, we will ask them to prove they
have your permission to act.
How can you stop
the use of your personal data for direct marketing?
There are several ways you can stop direct marketing
communications from us:
Click the ‘unsubscribe’ link in any email
communication that we send you.
Write to Stephen Einhorn Ltd, Upper Street, London,
Please note that you may continue to receive
communications for a short period after changing your
preferences while our systems are fully updated.
If you live outside the UK
For all non-UK customers
By using our services or providing your personal data
to us, you expressly consent to the processing of your
personal data by us or on our behalf. Of course, you
still have the right to ask us not to process your data
in certain ways, and if you do so, we will respect your
Sometimes we’ll need to transfer your personal data
between countries to enable us to supply the goods or
services you’ve requested. In the ordinary course of
business, we may transfer your personal data from your
country of residence to ourselves and to third parties
located in the UK.
By dealing with us, you are giving your consent to
this overseas use, transfer and disclosure of your
personal data outside your country of residence for our
ordinary business purposes.
This may occur because our information technology
storage facilities and servers are located outside your
country of residence, and could include storage of your
personal data on servers in the UK.
We’ll ensure that reasonable steps are taken to
prevent third parties outside your country of residence
using your personal data in any way that’s not set out
adequately protect the confidentiality and privacy of
your personal data.
setting out the way we handle your personal data and
your rights to control it.
Or write to us at Stephen Einhorn Ltd, 210 Upper
Street, London, N1 1RL.
What are cookies?
A “cookie” is a small text file that’s stored on your computer, tablet or
phone when you visit a website. Cookies are not computer programs and they
cannot spread viruses. They cannot access other information stored on your
We don't store personally identifiable information such as credit card details
in cookies we create, but we do use information gathered from them to
help improve your experience on our website. For example, cookies help us to
identify and resolve technical errors and help us to identify the improvements
we need to make to our services based on tracked visitor behaviour.
Some cookies are deleted when you close down your browser. These are known as
session cookies. Others remain on your device until they expire or you delete
them from your cache. These are known as persistent cookies and enable us to
remember things about you as a returning visitor.
If you want to know more about how cookies work and how to manage or delete them, visit the World Wide Web Consortium's website (or, for third party cookies, visit
you can search the internet for other independent information on cookies.
To make an order through our online shop you will need to have cookies
enabled. If you've disabled cookies on your computer and need help enabling them
again please see our 'Enabling Cookies' section below.
If you've disabled cookies on your computer and need help
enabling them again please click here to see how to enable cookies in your web
The table below explains the cookies we use and why.
This cookie helps us to keep track of your preferences. For example, if you
have asked not to be invited to join our email list, this cookie reminds us
not to ask you again.
Standard Microsoft website operation
These cookies are essential for the normal operation of the website. They
enable the website to remember things from one page to the next. If you
block these cookies, the website will not remember what you add to your
shopping bag. These cookies are automatically deleted from your
computer at the end of your web browser session or when your web browser is
These cookies are used to collect information about how visitors use our
site. We use the information to compile reports and to help us improve the
site. The cookies are used so that we can get visitor information in an
anonymous form, including the number of visitors to the site, where visitors
have come to the site from and the pages they visited.
When you visit our website you may notice some
cookies that aren't related to Stephen Einhorn. For
example, these third party cookies might be from
Facebook, Twitter, YouTube or other websites. We don't control the setting of these
third party cookies,
so please check the third-party websites for more
information about their cookies and how to manage them.
If you 'share' Stephen Einhorn content with friends
through social networks – such as Facebook and Twitter -
you may be sent cookies from these websites. We don't
control the setting of these cookies, so please check
the third-party websites for more information about
their cookies and how to manage them.
Links open in a new window - please note that we
can't be responsible for the content of external
Do not track
Do not track (DNT) is a feature offered by some
browsers, with some newer browsers offering it as
default. If you enable it, it sends a signal to websites
to request that your browsing isn't tracked, for example
by third party ad or social networks, or analytic
You can opt out of tracking and analytics on this
website by changing your settings - see the Managing
At the moment there is no industry-wide standard has
been agreed and adopted to determine how DNT requests
should be managed, so our website doesn’t currently
respond to DNT requests. Until that standard is
established, we'll continue to review DNT and other new
technologies, but won't respond to DNT requests.
We're giving you this information to both comply with
legislation, and make sure we're honest and transparent
about your privacy when using our website.
Banner advertising on third party websites
This type of advertising is designed to provide you
with a selection of products based on what you're
viewing on www.stepheneinhorn.co.uk, which are presented
to you by our agency when you visit other selected
The adverts may highlight alternative styles and
colours as well as products from other categories deemed
relevant to your browsing history. The technology behind
these adverts is based on cookies.
visit their websites.
(Links open in new windows - please note that we can't
be responsible for the content of external websites).
Disabling these adverts
We would like to continue to display content that's
relevant to you; however, you can choose to opt out of
this type of advertising permanently by following the
link to AdRoll. (Links open in new windows - please
note that we can't be responsible for the content of
Please note though, that if you delete your cookies
too, we won't know that you've opted out, because the
way in which we register that you've opted out is
through a cookie; so the banners from AdRoll will
reappear when you visit some other websites.
You may also wish to visit this
website to learn more about the cookies on your
device set by other companies, and opt out of them if
you wish (opens in a new window - please note that we
can't be responsible for the content of external
This is where you'll hear from Stephen, Jane & the rest of the Team
Einhorn. Come behind the scenes in our London shop, design studio &
jewellery workshops; take a look at exclusive 'making of' snaps; &
read all about 'Our London' - plus so much more!