If for any reason you are not totally satisfied with your online
return it within 14 working days of delivery, in its original and
unused saleable condition, together with its packaging and receipt
Stephen Einhorn Ltd.
We will refund you the full amount of the standard goods, excluding any shipping charges. Our Money Back Guarantee does NOT apply to our Gift Voucher, customised products e.g. engraved or bespoke orders or products that include any other alterations. In certain circumstances, these will be considered on a case by case basis at our own discretion.
Christmas Returns & Exchange Period
Our returns and exchange period is extended until the 12th Jan 2019 for purchases made between 29th Oct and 24th Dec 2018.
To take advantage of our Money Back Guarantee you must do the
* Mark the shipping documents / waybill with 'Return of British Goods' if you are returning the goods from outside the EU.
If you need any help or advice please do not hesitate to call us on +44 (0) 20 7359 4977 or email us at firstname.lastname@example.org
Please note that this money back guarantee only applies to purchases through this online shop. This does not affect your statutory rights.