Bespoke Jewellery

No, making an enquiry is absolutely free! We will give you as much help or guidance as we can before we need to get to the quoting stage.

It is always very hard to say as each job is different. As a rule of thumb it's important to realise that having something made specially for you is always going to be a lot more expensive than buying something off the shelf. Our bespoke pieces generally start from around £1,500 upwards. It costs £250 for us to give you are very accurate quote. Should you decide not to go ahead, this can be spent on any of our other products or left on your account as a credit. It is non-refundable.

Absolutely. We can make something entirely new for you or we can copy the original for you. We have yet to be presented with something we can't make. In order to do this work it's necessary for you to sign a disclaimer.

As your own Diamond or Gemstone has been made or obtained from elsewhere, we cannot guarantee its nature. This includes its quality, authenticity, material or construction. Therefore we accept no responsibility for any damage caused, owing to the Diamond or Gemstones unknown nature.

If you would like us to make something bespoke for you please contact us either on the phone or via email at shop@stepheneinhorn.co.uk The more information you can give us the better. Any kind of picture reference or even a drawing on the back of an envelope is helpful. We can talk through your options and help you decide. It costs £250.00 to get a detailed and accurate quote from us. This money can be put towards the value of your bespoke product or should you decide not to go ahead, it can be spent on any of our products online or in store or kept as a credit on your account. It is non- refundable.

We do. We hold the copyright to everything we design and make here at Stephen Einhorn in perpetuity.

Quoting in anything takes a lot of time. We usually end up doing half the artwork in order to work out metal and stone weights and labour time. It's very costly for us and we need to know you, the customer, are serious about wanting to commission something. We cannot work on spec.

No, your 50% deposit is non refundable. It says this very clearly in our terms and conditions.

No. Sometimes one of our customers has such a good idea that we would like to offer the design to our customers. We always do this with prior agreement, even though we don't strictly have to. It is important to bear in mind that we own the copyright to everything we make including all our bespoke designs.

We encourage our customers to decide that if they aren't sure that a bespoke design will be well received , to think of buying something that is returnable, especially engagement rings. Then you can bring it back for a refund and commission something together, which is a lovely romantic thing to do.

Yes we can, as long as it's enough for what you want. We will let you know what is possible and try to work within your budget.

It's always a good idea to give us a ball park figure to work from. We can then alter the design to give you as much as we possibly can but still being mindful of your requirements. We don't ask you so that we can spend your money, but so that we can try and give you what you want.

No we can't give discounts on bespoke work as it's so labour intensive and we are paying really skilled craftspeople to carry out this work for you. They have never agreed to take a discount on their wages. When they do we'll let you know!

Yes we can. We can make something entirely new for you. In order to do this work its necessary for you to sign a disclaimer. It is at your own risk for us to carry out this work.

As your own Diamond or Gemstone has been made or obtained from elsewhere, we cannot guarantee its nature. This includes its quality, authenticity, material or construction. Therefore we accept no responsibility for any damage caused, owing to the Diamond or Gemstones unknown nature.

Our bespoke service is when you have asked us to create something which is not available to buy online or in our showroom. It's being made specifically for you to your requirements. Customisation of one of our available products means having a stone set or having something that we already make, engraved. Customisation makes something very personal and is cheaper than a bespoke design.

Within reason, yes. There are some things we aren't happy to do. Most things we can do. Please get in touch with our team at shop@stepheneinhorn.co.uk to find out.

Yes we can and we are very happy to do this for you. If you can give us some ideas or reference that can be very helpful, but if you have no idea at all we can help.

We will present you with a design having taken instructions from you and then you will be able to make two changes. Each change means more artwork so we can only do this twice. If you keep changing your mind we will have to levy a second charge.

No, we do not copy other people's designs, but we can do something along similar lines.

We don't copy other people's designs.

Yes, we can do this for you. There is a small charge for ring removal in our showroom. Once the ring is off, and you have paid the bespoke quote fee we will then work out a price for you to remake your ring.

Yes we can. All you need to do is decide what you would like, agree a quote, and then we can engrave this for you.

Yes we can do this for you. Once you have paid the £250 quote fee we will design something for you.

No, always buy something from our showroom first to do the actual proposal. Altering a bespoke design is expensive and might even mean a remake, which you will have to pay for.

Yes, we can do this but we do need to see your ring first. We can't quote on altering anything until we have seen it in the flesh. You can either bring it in to us or send it to us by registered signed for post. There will be a charge for us to send it back to you.

If you wish to go ahead with your bespoke order we ask for a 50% non-refundable deposit before we can start work. Once this is paid we will start work. We always give a date when we think we can make your piece by. If you need something by a certain date it is important to let us know.

A bespoke piece can take anything from 4-6 weeks. That's the average amount of time depending on what you have commissioned. If it's going to take longer for any reason we will always let you know.

Yes, we can.

However it is a very common misconception that melting down inherited gold, silver or platinum will immediately make your new piece cheaper. Unfortunately, this is not the case. If your old jewellery is not hallmarked properly we have to get this done first to verify the quality. Then in order to keep your jewellery entirely separate from any other metal, it may get mixed with, it has to have its own casting cask. This is to ensure the integrity of your inherited metal. We then have to add extra metal for the casting process in order to make a solid piece.

The only reason for going through this process with your inherited jewellery is for sentimental reasons. We certainly understand that and we are happy to do it for you.

If you are interested in either of these services please get in touch either by phone +44 (0)207 359 4977 or by email shop@stepheneinhorn.co.uk

We can take these out of old jewellery for you but we would need you to sign a disclaimer. The reason for this is that sometimes there is a crack underneath a stone that is not always apparent to the naked eye, and because we didn't supply the stone in the first place we can't be sure of the quality. However, these kinds of problems are very rare.

If you wish to go ahead and would like a detailed quote there is a £200 non refundable deposit in order to proceed. This deposit can be put towards the eventual commission or should you wish not to go ahead it can be spent on anything in our showroom or online store or kept as an unlimited time credit on your account.

If you are interested in either of these services please get in touch either by phone +44 (0)207 359 4977 or by email shop@stepheneinhorn.co.uk

Yes, you can use your own gold, however, it's very important to understand that this probably won't make your design cheaper. We have to keep your gold separate from other gold that we use and this comes at a cost. If we are casting your own gold it has to go in a separate flask. We do this on a case by case basis. Some customers really want their old rings used for sentimental reasons.

We will give it back to you or scrap it depending on what you would like us to do. The scrap value of metal is extremely low.

Yes, we can actually inlay your old wedding ring into a new more substantial ring. We have done this many times especially for doctors who have to wash their hands so many times they wear their wedding rings out.

Yes, we can do this for you. We are always very careful and respectful when using a loved ones ashes. Once you decide what you would like we can seal them into a bespoke design for you.

Yes we can as long as it's a denture and not actually a live tooth in your mouth.